Chase · 22 hours ago
Program Manager- Business Process Modeling Notation
8181 Communications Pkwy Bldg A, Plano, TX, 75024, US
Full-time
Onsite
Senior Level
7+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. The Home Lending AI Operations & Automation team is seeking an experienced leader to implement the business process modeling initiative, driving operational efficiency and change delivery through innovative solutions and data analytics.
BankingFinancial Services
Responsibilities
Lead the development, documentation, and maintenance of business process models using Business Process Modeling Notation (BPMN) 2.0 standards
Ensure BPMN models are accurate, consistent, and aligned with organizational objectives and compliance standards
Maintain a repository of process models and related documentation for knowledge base, reference and audit purposes
Stay updated on industry trends, BPMN standards, and emerging technologies to continuously improve process modeling practices
Partner on process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations
Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding
Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs
Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals
Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement
Lead one or more client projects, including managing multiple associates / analysts across several workstreams and developing team members both formally and informally, including serving as a mentor
Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions
Qualification
Required
Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by over 7 years of proven experience
Experience in change management and process governance
Strong organizational and project management skills
Foster cross-functional collaboration to identify and implement process improvement opportunities across departments
Experience creating end-to-end processes that align to standard policies and standards and training and communicating processes with the expectation to align on standard expected deliverable
Experienced presenter with strong oral and written communication skills, who is able to facilitate calls and drive to deliverable timelines
Proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement
Preferred
Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department
Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems
Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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2026-01-24
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