TRIMEDX · 19 hours ago
Clinical Engineering Supervisor
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
2+ years expTRIMEDX is dedicated to providing exceptional service in clinical engineering and is seeking a Clinical Engineering Supervisor to lead initiatives aimed at enhancing customer service and operational efficiency. The Supervisor will manage day-to-day operations, collaborate with customers, and ensure compliance with regulatory standards while also mentoring team members and overseeing program management activities.
Asset ManagementHealth CareHospital
Responsibilities
Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
Motivate others through praise, recognition, and rewards
Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible
Conduct semi-annual and annual technician performance evaluations
Coach and mentor technicians by providing feedback on performance including corrective action of team members
Develop others to continuously achieve long and short-term business results
Participate in the hiring process of new employees
Build and maintain relationships with customers by employing interpersonal and conflict management skills
Influence change through recommendations
Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house parts
Use policies as guides and apply sound judgement in day-to-day activities
Answer questions and meet with others to discern the root cause of technological/process problems
Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory
Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central/Corporate Office (CO)
Participate in Quarterly Value Reviews (QVR’s) and/or system-level reports or meetings
Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented
Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory)
Assist with the work order approval process
Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions
Effectively collaborate with customers and vendors to develop win-win solutions
Monitor each modality after setting financial and performance benchmark
Participate in customers departmental meetings such as: Imaging, Lab and OR Directors
Fill in for Site Manager or Senior Site Manager as needed
Advise users of equipment status and ensure all service and documentation is complete, timely and accurate
Responsible for contract recommendations; evaluating, adding, and removing when fit
Serve on hospital committees such as: Environment of Care (EOC) and Capital Planning Committees
Schedule workload, schedule maintenance leveling and improve daily operations
Identify department problems/trends and implement long term solutions
Manage on-call functions/rotations within the database
Evaluate and approve parts request and on-site/off-site vendor service requests
Define and recommend solutions to satisfy a customer subset
Interact with external customers
Resolve customer issues and ensure customer satisfaction for assigned areas of responsibility
Use policies as a guide and apply sound judgment in day-to-day activities
Influence change through recommendations
Support and make recommendations on continuous improvement initiatives; work with leadership to implement identified corrective actions
Key Performance Indicator (KPI) performance management, Expense Management, Customer Satisfaction, and Associate Engagement
Contribute to EOC performance
May be over site(s) with less than $3M in revenue
Budget and expense management
Supports upper management from a tactical standpoint; spends 25% of time doing the work of a technician
Support single or multiple sites
May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity
Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication
Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement
Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement
Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines
Travel may be required based on customer or business needs
All other duties as assigned
Qualification
Required
Minimum 2 years' experience working with biomedical equipment in a clinical engineering environment or other equivalent experience
Advanced knowledge of Microsoft Office applications required
Ability to manage day-to-day and long-term site operations
Possess strong leadership, organizational, and time management skills in effort to make effective decisions
Ability to lead, motivate, and develop others
Ability to perform basic financial analysis and calculate budgets, revenue, and costs
Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies)
Strong written, verbal and presentation communication skills
Ability to integrate information from a variety of sources
Excellent interpersonal and customer service skills
Must lead others, execute company policies, procedures, and strategies, build relationships across one customer base, and mentor Technicians
People management - task completion per standard operating procedure/standard work expectations
Associate degree or equivalent experience required
Preferred
Experience leading/managing in a clinical engineering environment preferred but not required
The preferred path includes prior experience as a Manager Assistant Site Manager (ASM) or Senior Technician
Electronics related technical discipline or equivalent military training preferred
Bachelor's degree or equivalent experience preferred
Technical certification such as A+, CBET, CRES, CLES or CCE preferred
Benefits
Drug-Free Workplace
Company
TRIMEDX
TRIMEDX is a provider of clinical engineering, medical device cybersecurity and clinical asset management solutions.
1001-5000 employees
H1B Sponsorship
TRIMEDX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.2M2014-01-21Debt Financing· $0.2M
Leadership Team
Neil de Crescenzo
Chief Executive Officer
Christopher Dunkerley
CFO
Recent News
2025-09-17
Company data provided by crunchbase