PENN Entertainment, Inc · 1 day ago
Technical Support Analyst
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expPENN Entertainment, Inc is a leading provider of integrated entertainment and gaming experiences. They are seeking a Technical Support Analyst to assist end users with computer equipment and software, providing solutions to ensure customer satisfaction and productivity while supporting the IT department's daily operations.
CasinoGamingInternetRacing
Responsibilities
Assist the Senior Technical Support Analyst in supporting end users of computer equipment and software
Offers users help and support in all aspects of computer operations
Assists other Core IT staff on various projects as well as day-to-day operations including the configuration and operation of, Email, AVAYA Phone switch, Virus protection, including security issues related to the desktops and servers located in the corporate office
The qualified candidate will be responsible for providing expert and creative solutions to customer problems to ensure customer satisfaction and productivity
Research, analyze, resolve and respond to intermediate-to-complex problems via telephone, e-mail and callbacks or escalation in accordance with current standards
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services. (Email, LAN, security, internet connectivity, domain administration)
Builds, configures, upgrades, performs backup and recovery, installs and troubleshoots desktop computer systems
Creates and reviews work orders to move, change, install, repair, or remove data communications equipment such as modems, cables, and wires
Tracks and measures support performance against agreed service levels
Create and modify documents and instructions on work performed
Creates and maintains operational documentation for help desk procedures, virus protection, software licensing, inventory control, and software patches/updates
Create, follow-up, and close helpdesk tickets using Numara Footprints
Read technical manuals to learn and apply correct settings for equipment
Support of remote email to PDA devices including Blackberry and iPhone
Orders supplies and equipment and associated record keeping
Provide efficient and prompt customer service support to computer users
Responds to end users problems and requests. Instruct end users as necessary in the proper operations of the computer, software and network resources
Provides training and instruction on hardware and software systems for Penn National Gaming
Assist Senior Technical Support Analyst with proper inventory of all office IT equipment and software licenses
Proactively checks with end users to insure high level of satisfaction
Provides support and instruction for Video conferencing equipment
Provides end–user training on Phone system and assist Senior Technical Support Analyst with troubleshooting hardware and software support issues with Phone system
Training of office personnel on proper use of applications, including but not limited to, Microsoft Office suite, Accounting applications, Human Resource applications, file access, printing, wireless connectivity, and VPN
Assures proper computer use and instruction in areas of security and anti-virus
Other duties may be assigned
Qualification
Required
Bachelor's Degree (B.A/ B.S) or equivalent in an appropriate technical field from a four-year college; or two to four years' related experience and/or training in a PC technical support role; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and in depth technical operating manuals
Ability to communicate effectively with fellow employees and supervisors
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
To perform this job successfully, an individual should have proficiency in Microsoft 2003/2008 Server, Windows XP, Windows 7, Microsoft Office 2003/2007 Professional Suite, Exchange Client Setup, Great Plains, ADP, Internet Explorer, and Adobe Acrobat
Preferred
Knowledge and understanding of hubs, switches, routers and wireless devices a plus A+, Net+ certification
Microsoft Certification is a plus
Degree in computer-related field is desired
Benefits
Wellness programs designed to support our team members' financial, physical, and mental well-being
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment
Company
PENN Entertainment, Inc
We have the largest and most diverse gaming footprint in North America.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.73BKey Investors
Gaming and Leisure Properties
2025-11-03Post Ipo Debt· $150M
2020-09-29Post Ipo Equity· $982.1M
2020-05-11Post Ipo Equity· $300M
Leadership Team
Timothy Wilmott
Retired CEO
Aaron LaBerge
Chief Technology Officer
Recent News
2026-01-06
2026-01-06
Company data provided by crunchbase