First Source Federal Credit Union · 21 hours ago
Part Time (25hrs) Member Service Rep
Rome, NY, US
Full-time, Part-time
Onsite
New Grad, Entry Level
$16.50/hr - $23.25/hrFirst Source Federal Credit Union is seeking a Part Time Member Service Rep to process member transactions and build long-term relationships with members. The role involves providing high-quality member service, educating members on products and services, and supporting branch operations.
BankingCredit CardsFinancial Services
Responsibilities
Processes member transactions, including all types of deposits, withdrawals, loan payments and cash advances; verify cash, endorsements, and documentation
Balances transactions daily, completes proving reports, and maintain accuracy in cash drawer reconciliation
Provides high-quality member service by responding to inquiries, researching and resolving issues, and maintaining a courteous, professional presence
Identify and report suspected fraudulent or irregular activity in accordance with credit union policies
Build and strengthen member relationships by engaging in meaningful conversations, asking insightful questions, recommending appropriate solutions to deepen relationships, and referring potential business to Financial Service Representatives
Educate members on available self-service resources and promote adoption of all digital banking offerings
Support branch operations and audits, which may include reconciling ITM’s, cash machines, negotiables, Safe Deposit Box access and occasional Front Desk coverage
Maintains general working knowledge of products and services offered by the credit union and responds to member inquiries in an informed, courteous, and service-driven manner
Adhere to the credit union’s Universal Behavior Policy
Participate in job-related training, credit union events, and designated community events
Required to attend or participate in necessary compliance training
Travel as required
Performs other duties as assigned
Qualification
Required
High School or equivalent and prior cash handling or related experience
Strong interpersonal skills
High attention to detail
Computer aptitude
Professional appearance and ability to work flexible hours
Company
First Source Federal Credit Union
First Source Federal Credit Union is a full-service financial institution, serving our Members and neighbors since 1938.
Founded in 1938
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Neumann
President / Chief Executive Officer
Recent News
TechBuzz News
2025-10-23
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