Recruiting from Scratch · 1 day ago
Agent Engagement Manager
Utica-Rome Area
Full-time
Hybrid
Mid, Senior Level
$180K/yr - $230K/yr
4+ years expRecruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. They are seeking an Agent Engagement Manager to own the end-to-end delivery and adoption of their AI platform for enterprise customers, bridging pre-sales and post-sales efforts while driving customer success and engagement.
Staffing Agency
Hiring Manager
Will Sanders
Responsibilities
Own customer implementations from kickoff through go-live and early adoption
Lead discovery sessions and workshops with business and technical stakeholders
Design implementation plans, manage timelines, and ensure delivery against milestones
Partner closely with engineering and product teams to scope integrations and resolve issues
Drive customer adoption through training, enablement, and stakeholder alignment
Navigate objections, manage resistance, and keep projects moving in complex organizations
Identify expansion opportunities and collaborate with sales teams on upsell and cross-sell
Translate customer feedback into actionable insights for product and leadership teams
Build onboarding playbooks, templates, and best practices from the ground up
Qualification
Required
4+ years of experience in customer success, implementation, consulting, or account management
Experience leading complex enterprise software or AI implementations
Strong program and stakeholder management skills across technical and non-technical teams
The ability to translate business problems into technical requirements
Comfort engaging with senior executives and facilitating workshops or steering committees
A proactive, problem-solving personality with excellent communication skills
Experience working in or with the insurance industry (or the ability to ramp quickly)
Preferred
Background in management consulting, enterprise SaaS, or high-growth startups
Experience working directly with founders or executive teams
Familiarity with APIs, integrations, and data-driven products (no coding required)
Experience supporting change management and driving adoption at scale
Benefits
Performance-based bonus structure
Meaningful equity upside
Full-time role with significant ownership and visibility
Opportunity to work directly with senior leadership and influence product direction
High-growth environment with long-term career progression
Company
Recruiting from Scratch
A recruiting agency working with technology companies to help them hire software engineers, data roles, product managers, and hardware.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Will Sanders
Founder / CEO
Tom Callahan
Managing Partner, Retained Executive Search
Recent News
Company data provided by crunchbase