Futuria · 1 day ago
Client Success Engineer
DC-Baltimore Area
Full-time
Hybrid
Entry, Mid LevelFuturia is at the forefront of agentic AI, designing and delivering autonomous AI teams that work alongside humans. The Client Success Engineer will work closely with clients to understand their goals and design AI agent teams to meet those needs, ensuring performance and accuracy through testing and iteration.
Agentic AIArtificial Intelligence (AI)Generative AI
Hiring Manager
Lars Volz
Responsibilities
Partner directly with clients to deeply understand their use cases, goals, and operational workflows (experience mapping workflows in industries like healthcare can be an advantage, but is not essential)
Design, configure, and deploy agentic AI teams tailored to each business challenge
Test and iterate agent behaviors in both sandbox and live environments to ensure performance and accuracy
Troubleshoot bugs, flag usability issues, and identify product gaps—collaborating closely with engineering and product teams
Recommend enhancements and new features to improve platform capability and customer outcomes
Work with relational databases and structured data to inform agent decision logic and configurations
Lead demos of agent capabilities to internal stakeholders and client teams to build adoption and alignment — skills that translate well if you’ve previously presented to operational or cross-functional teams in regulated settings
Qualification
Required
Strong ability to translate business needs into real-world solutions in a client-facing role (experience doing this within healthcare or other complex domains is a plus, but not required)
Comfortable working in technical domains, learning new tools, concepts, and terminology quickly
Experience with configurable platforms, automation tools, or AI-based applications
Excellent communication skills, with the ability to lead engaging demos and workshops
Analytical mindset with strong attention to detail during testing and refinement — familiarity with structured, compliance-heavy, or data-sensitive environments is helpful
Preferred
Exposure to GenAI or Agentic AI—professionally or through personal exploration
Experience influencing product roadmaps or feature development
Background in business analysis, solution consulting, technical sales, customer support, or implementation roles (additional bonus if you've supported clients in sectors like healthcare, pharma, or life sciences)
Experience working across departments on enterprise software or AI solutions
Familiarity with frameworks like Value Stream Mapping or Lean Process Optimisation — especially if applied to operational or service-driven processes
Benefits
Competitive salary and benefits package
Flexible work arrangements (remote/hybrid)
Regular in-person team collaboration
Company
Futuria
Delivering Agentic AI to work collaboratively with humans to solve complex business challenges
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase