MityLite · 8 hours ago
Customer Success Specialist
Orem, UT
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
2+ years expMityLite is an award-winning manufacturer of event furniture, and they are seeking a full-time Customer Success Team Member to ensure efficient communication between customers and sales representatives. The role involves responding to inquiries, maintaining the customer database, and supporting sales representatives with quotes and invoices.
Consumer GoodsFurnitureManufacturingProduct SearchRetail
Hiring Manager
Anna Welsh, PHR
Responsibilities
Respond to all inquiries promptly
Communicate with your in-office manager
Maintain current customer database
Work to support your assigned sales representatives to complete quotes, create invoices, and follow-up communication with customers/logistics/supply chain
Complete customer warranty tickets
Meet weekly/monthly/quarterly KPI metric expectations
Qualification
Required
Excellent communication and active listening skills, both written and verbal
Optimistic, positive personality
Must be detailed-oriented, and able to multi-task while meeting deadlines
Problem-solving skills
Ambitious and motivated
Excellent time management skills
Ability to work independently or with others
2+ years experience working as a Customer Support Representative
Intermediate knowledge of Microsoft suite of products (including email, Word, Excel, PowerPoint, and internet search)
Preferred
Experience in ERP programs
Experience in CRM software
Experience with Microsoft Dynamics 365
Experience with Business Central
Company
MityLite
MityLite is a global manufacturer of professionally designed, highly durable furniture products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$16.39MKey Investors
Prospect Capital Corporation
2017-01-24Debt Financing· $16M
2013-11-19Series Unknown· $0.39M
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