Caesars Entertainment · 3 hours ago
Market Engineer I - IT
Joliet, IL, United States
Full-time
Onsite
Entry Level
$48K/yr - $51K/yr
1+ years expCaesars Entertainment is a leading gaming and hospitality company, and they are seeking a Market Engineer I to provide first-level IT support. The role involves responding to help-line calls, maintaining system performance, and ensuring client/user support requests are handled efficiently.
Food and Beverage
Responsibilities
Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner
Provides 1st level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the I.T. staff or service vendors and communication final resolution to clients and users
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include 1st level support for clients/users requests, systems backups, printing, routing, and other duties
Updates procedures and documentation for all platforms, including performing intermediate technical tasks
Uses the help desk log to track and close all client/user calls or problems
Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition
Provides one-on-one training for Support Technicians and client/users
Monitors and reports system performance issues as necessary
Participates in department driven projects
Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Shred reports containing sensitive data as determined by management
Maintains logs to track system downtime and report all extended downtime to the supervisor and/or manager
Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability
Maintains property technical asset inventory
Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
Adheres to all regulatory, company and department policies and procedures
Completes all other duties as assigned
Qualification
Required
High School Diploma required
1yr min. in a technical support role
Strong personal computing skills are recommended
Maintains property technical asset inventory
Demonstrated intermediate-level technical skills in all platforms
Intermediate skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, and related hardware and software products
Excellent communication and customer service skills are required
Ability to work in a fast-paced and high-pressure work environment
Flexible to work any shift necessary
Preferred
College training, equivalent to a Bachelor's degree in Computer Science, is preferred
Benefits
Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
Life and Disability Insurance to provide financial security in unexpected situations
401(k) retirement plan to help you save for the future.
Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
Education Assistance program to support your professional development and continuous learning
Exclusive Team Member Discounts as a recognition of your valuable contribution to the team
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase