Centraprise · 1 week ago
L1 Help Desk / Service Desk Analyst
Erie, PA
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20/hrCentraprise is a mission-driven healthcare organization seeking an L1 Help Desk professional to serve as the first point of contact for end users. This role involves providing IT support, troubleshooting, and managing incidents while ensuring compliance with healthcare standards.
EmploymentRecruitingStaffing Agency
Hiring Manager
Manav Singh
Responsibilities
Serve as the initial point of contact for IT support via phone, email, chat, or ticketing system
Log, track, and manage incidents and service requests in accordance with defined SLAs
Provide first-level troubleshooting for hardware, software, operating systems, email, VPN, and connectivity issues
Support user access management, password resets, and basic Active Directory tasks
Follow documented processes aligned with compliance, data protection, and healthcare standards
Escalate unresolved issues to L2/L3 teams with detailed documentation
Deliver a high level of customer service while supporting teams focused on health equity and quality care
Assist with basic onboarding and offboarding of users
Qualification
Required
Strong verbal and written communication skills
Basic knowledge of Windows/Mac OS, MS Office, Outlook
Ability to work in a regulated, compliance-focused environment
Company
Centraprise
Centraprise is an executive search and direct hire company.
Founded in 2010
501-1000 employees
H1B Sponsorship
Centraprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (16)
2023 (49)
2022 (35)
2021 (42)
2020 (125)
Funding
Current Stage
Late StageLeadership Team
Praveen Mummaneni
Chief Executive Officer
Anand Bandarupally
Managing Partner - Developing Recruitment and Business Development
Company data provided by crunchbase