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Cypress HCM · 16 hours ago

Provisioning Analyst

Lehi, UT

Contract

Hybrid

New Grad, Entry Level

$25/hr - $28.87/hr

Cypress HCM is a company focused on providing staffing solutions, and they are seeking a Provisioning Analyst to support their Finance & Operations team. The role involves creating new accounts for various cloud services, reviewing contracts, and developing provisioning guidelines while maintaining relationships with stakeholders.

Human ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination

Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning

Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly

Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team

Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress

Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems

Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors

Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning

Manages and maintains SharePoint accurate databases and internal dashboards

Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs

Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions

Operates in a professional manner when representing the organization both internally and externally

Qualification

MultitaskingDetail orientedOrganizational skillsProblem solvingProfessionalismCommitmentVerbal communicationWritten communicationFlexibilityPositive attitudeWork ethic

Required

Bachelors

Must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude

Must be detail oriented and well organized with the ability to work under pressure

Need to possess strong problem solving skills and flexibility

Need to have an even temperament, with excellent work ethic and commitment

Company

Cypress HCM

Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.

Founded in 2005

Walnut Creek, California, USA

51-200 employees

http://cypresshcm.com

Funding

Current Stage

Growth Stage

Leadership Team

Mark Lillig

CEO

Philip Oommen

CFO

Company data provided by crunchbase