Campaign Nucleus · 22 hours ago
Technical Support Specialist
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $85K/yr
3+ years expCampaign Nucleus is seeking a Technical Support Specialist to join our growing team. This role focuses on resolving technical support issues, providing insights, and supporting internal teams while occasionally interacting with clients to simplify complex technical problems.
InternetSaaSSoftware
Responsibilities
Triage and resolve technical support issues that go beyond standard customer service
Investigate and troubleshoot issues related to DNS, email delivery, and platform performance
Perform basic database queries and updates as needed
Join client calls to explain technical issues or solutions when required
Collaborate with developers and product teams to escalate and resolve complex issues
Document technical issues and solutions to build internal knowledge resources
Qualification
Required
3-7 years of experience in a technical support or IT role
Strong understanding of web technologies, DNS, and email systems
Experience with databases and ability to write basic queries
Excellent problem-solving skills and attention to detail
Comfortable communicating technical concepts to non-technical audiences
Ability to work in fast-paced environment with minimal oversight
Preferred
Experience in a SaaS or tech platform environment
Familiarity with campaign tech, digital tools, or political technology
Ability to work independently and manage multiple technical issues simultaneously
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Campaign Nucleus
Campaign Nucleus is a SaaS platform for managing campaigns and organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brad Parscale
Founder
Recent News
2024-11-11
Morningstar, Inc.
2024-11-08
Morningstar, Inc.
2024-11-05
Company data provided by crunchbase