Two Chairs · 4 hours ago
Manager, Care Coordination
United States
Full-time
Remote
Mid, Senior Level
$103K/yr - $140K/yrTwo Chairs is a company focused on improving mental health care through innovative solutions and exceptional clinician experiences. The Care Coordination Manager will lead a team responsible for enhancing client and clinician experiences by managing team performance, collaborating with cross-functional teams, and overseeing operational processes.
Health CareMental HealthTherapeuticsWellness
No H1B
Responsibilities
Directly manage (2) Team Leads and (2-3) Senior Care Coordinators, overseeing their performance and development, as well of that of the Care Coordinators under their leadership
Support the team with inbound and outbound initiatives that drive satisfaction and growth
Own the success of the team’s performance metrics, including SLAs, CSAT, Quality, etc.; while communicating any barriers and driving potential solutions
Foster relationships with cross-functional stakeholders and partners, including Clinical Leadership, Product Development, Business Development, Care Operations, and Revenue Cycle Management
Represent Care Coordination on major cross-functional projects (launching in new states, implementing new payer partners, etc.) and serve as a liaison to the rest of the Care Coordination team
Lead internal projects, strategies and key results that help optimize and improve the client / clinician experience
Qualification
Required
Demonstrated experience in leading high performing customer service teams
Experience and passion for mentorship/people management, ideally in a customer service setting
Knowledge of or interest in health insurance, claims, and/or behavioral health
Strong attention to detail and problem solving skills
An ownership mindset, as we are a growing, rapidly changing, and sometimes ambiguous environment
Benefits
Equity in a high-growth start-up
PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
Comprehensive medical, dental, and vision coverage
One-time $200 Work from Home reimbursement
Annual $500 professional development stipend to support your professional development
Annual $500 subsidized company contribution to your healthcare FSA
Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
Paid parental leave
Company
Two Chairs
Two Chairs is a behavioral health company that operates a mental health therapy platform to offer in-person psychotherapy.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Bridge BankAmploMaveron
2024-04-16Series C· $72M
2024-04-16Debt Financing
2019-12-13Series B· $21M
Leadership Team
Alex Katz
Founder and CEO
Recent News
Behavioral Health Business
2025-10-28
Company data provided by crunchbase