Tucker Parker Smith Group (TPS Group) · 3 hours ago
Patient Coordinator
Newport Beach, CA
Contract
Onsite
Senior Level
$26/hr - $26/hr
5+ years expTucker Parker Smith Group (TPS Group) is seeking a Patient Support Coordinator III to support daily operations in a fast-paced ambulatory clinic. This senior administrative role is responsible for delivering patient-centered customer service while ensuring efficient scheduling, referral coordination, and accurate documentation.
Staffing & Recruiting
Hiring Manager
Alexia Armendariz
Responsibilities
Enter and maintain accurate patient and referral information in electronic medical systems
Process new referrals, collect required documentation, and coordinate care with physicians and clinical teams
Schedule patient visits, procedures, labs, surgeries, and diagnostic testing, including pre-authorizations
Respond promptly and professionally to patient inquiries, emails, and voicemails
Greet and assist patients and caregivers, including benefit verification and financial risk assessment
Resolve complex customer service issues and provide guidance to less experienced staff
Act as a liaison between patients, physicians, clinic staff, and hospital departments
Ensure compliance with HIPAA and clinic policies to protect patient confidentiality
Assist with onboarding and training of new hires
Support quality assurance, data collection, and process improvement initiatives
Qualification
Required
High school diploma or equivalent (required)
Proven experience in customer service, patient scheduling, and referral processing
Experience with insurance billing, registration, or admitting in a hospital or medical office setting
Working knowledge of medical terminology
Proficiency with Microsoft Outlook and basic word processing
Ability to navigate hospital scheduling and registration systems (Client Centricity, Cerner, PBAR preferred)
Strong communication skills with fluency in English (written and verbal)
Excellent organizational skills and ability to work independently in a fast-paced environment
Solid understanding of major medical insurance plans and government health programs
Preferred
Bachelor's degree in a related field
5+ years of administrative or customer service experience in a medical office, preferably ambulatory care
Certifications such as Certified Medical Assistant (CMA) or Medical Billing and Coding
Bilingual skills (Spanish, Mandarin, or Cantonese preferred)
Company
Tucker Parker Smith Group (TPS Group)
The Tucker Parker Smith Group ( TPS Group), is a professional recruiting and staffing firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Smith
Co-Founder & Managing Partner
N
Nichole Tonning-Smith
Co-Founder & Chief Operations Officer
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