J. J. Keller & Associates, Inc. · 13 hours ago
Office Operations Support Specialist
Neenah, WI
Full-time
Onsite
Entry Level
1+ years expJ. J. Keller & Associates, Inc. is a company that provides solutions for creating safe work environments and simplifying compliance complexities. They are seeking an Office Operations Support Specialist to process client requests for Drug & Alcohol, Driver Qualification, and Vehicle Services while ensuring timely and accurate service delivery.
Management Consulting
Responsibilities
Audits, indexes, and completes drug & alcohol informational documents, such as COC, BAT's, and Affidavits
Audits driver qualification documents and drug & alcohol information for clients
Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems
Assists with assembly of random selection packets, generation of ePassports and/or sending of random selection information to appropriate parties
Independently utilizes internal and external resources (state websites, vendors, training, experience) to determine the correct and most efficient method to complete the work order
Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems
Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings
Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information
Qualification
Required
High School Graduate or General Education Degree (GED)
1+ years of experience in operational support
In lieu, will consider a combination of experience and post-secondary education
Experience in highly regulated industry a plus or ability to learn complex regulatory standards
Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs
Ability to work in a fast-paced, deadline driven environment
Strong detail orientation
Strong organizational, problem solving, communication, and critical thinking skills
Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services
Desire to meet and exceed client expectations
Benefits
Medical / Dental / Vision Insurance
Tuition Reimbursement, eligible your FIRST DAY
401(k) with Employer Match + Annual Company-Funded Profit Sharing
17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
On-Site Fitness Center + Cafe + Free Wellness Clinic
Company
J. J. Keller & Associates, Inc.
Since we began as a family-owned company in 1953, our purpose at J. J. Keller & Associates, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rustin Keller
President & CEO
Aaron Zuberbier
Lead Sales Representative - Resale Partners
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