WellSpan Health · 1 day ago
Milieu Management Assistant
York, PA
Full-time
Onsite
Entry Level
1+ years expWellSpan Health is an integrated delivery system focused on leading in value-based care, and they are seeking a Milieu Management Assistant for their Adult Inpatient Psychiatric Unit. The role involves providing a safe and therapeutic environment for patients while responding to emergencies and managing behavioral crises.
Health CareHospitalMedical
Responsibilities
Responds to emergency situations such as accidents, injuries, violent behavior or outbursts and safety hazards. Provides assistance, summons proper authorities and polices area to maintain order, safety and to protect patients, employees and visitors
Participants in restraint of psychiatric patients under the supervision of a Registered Nurse (RN) or physician. Responds to inquiries for advice or assistance from employees, students, visitors and other customers
Manages behavioral crises including 1:1 observation, redirection, physical restraint and team crisis interventions
Monitors conduct of patients and visitors on the unit; Reports problems to the RN in charge
Participates in room and safety checks on every shift under the supervision of an RN
Assists with milieu management
Awareness of behavioral management plans for acute patients in cooperation with treatment team recommendations
Provides one-on-one intervention with patients who have a high risk for violence
Reports safety and/or fire hazards or security violations
Coordinates with outside law enforcement agencies and the legal system as necessary
May assist in securing patient valuables or lost and found articles. Assists in maintaining logs of items received
Employs all necessary equipment to include Personal Protective Equipment (PPE) during situations that are deemed unsafe and during interactions with precaution patients
Demonstrates leadership through collaboration with other team members, maintaining positive solution-focused communication, taking initiative, leading by example, demonstrating open and consistent communication, understanding of diagnosis and clinical interventions, and investing in the development of growth of staff and the program
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation
Maintains proficiency in de-escalation principals; Establishes and maintains positive therapeutic relationships with patients
Demonstrates commitment to patients, visitors and other staff by complying with all applicable safety regulations, identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety, and participating in safety education programs and root cause analyses as required
Maintains established policies and procedures, objectives, quality assessment and safety standards. Attends scheduled meetings as required
Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops; Demonstrates knowledge of the patient population
Assists with care and maintenance of department equipment and supplies
Qualification
Required
High School Diploma or GED Required
Less than 1 year Relevant experience
Basic Life Support Upon Hire Required
Milieu management/de-escalation training. within 60 days Required
Strong interpersonal and communications skills
Excellent human relations and oral/written communication skills
Preferred
Behavioral, criminal justice, mental health, or social sciences experience
Benefits
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
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