Cigna Healthcare · 3 weeks ago
Middle Market Client Experience Consultant: Independence, OH - Hybrid - Cigna Healthcare
Independence, OH
Full-time
Hybrid
Mid Level
$66K/yr - $110K/yrCigna Healthcare is an advocate for better health through every stage of life, and they are seeking a Middle Market Client Experience Consultant. The role involves partnering with Account Executives to drive client retention and growth by optimizing the value clients receive from Cigna's products and services.
Hospital & Health Care
Responsibilities
Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value
Develop/Maintain a ‘Trusted Partner’ relationship with Account Executives
Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation
Qualification
Required
Experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations
Ability to manage through systems and influence both external clients/brokers and internal matrix partners
Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required
Strong oral and written communication skills required
Strong presentation skills required
Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required
If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license
Must reside in local market and have ability to commute to local Cigna office in Independence, OH (Cleveland area) 3 days per week
Preferred
Bachelor's degree preferred
Knowledge of Cigna funding options, benefits structure, and platforms are preferred
Salesforce & KnowledgeXchange experience preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
Founded in 1982
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
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