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Inbenta · 9 hours ago

Channel Manager (Hybrid role)

Allen, TX

Full-time

Hybrid

Senior Level

5+ years exp

Inbenta AI is a global leader in AI-powered customer interactions, seeking a Channel Manager to develop and manage relationships with key partners and distributors. This role is essential for driving sales through indirect channels and ensuring partners have the tools and resources needed for success.

Artificial Intelligence (AI)Customer ServiceE-CommerceMachine LearningSemantic SearchVirtual Assistant

H1B Sponsor Likely

Responsibilities

Develop and nurture strong relationships with channel partners, distributors, and resellers to maximize their potential and performance

Create and implement channel strategies and initiatives that align with company goals and drive business growth

Provide partners with the necessary training, marketing materials, and product information to effectively sell and promote our offerings

Track and analyze the performance of partners, identifying opportunities for improvement and addressing any issues that may arise

Conduct market research to identify trends, opportunities, and threats within the channel landscape and adjust strategies accordingly

Work closely with sales, marketing, and product teams to ensure that partner needs are met and that there is a consistent message across all channels

Prepare and present regular reports on channel activities, performance metrics, and business impact to senior management

Oversee the negotiation and management of partner agreements and contracts

Qualification

Channel managementSales supportStrategic planningCRM software proficiencyMarket analysisContract managementConsultative sellingAnalytical skillsGoogle ApplicationsMS ApplicationsTeamsNegotiation skillsAdvanced communicationTeam orientedSelf-learner

Required

Bachelor's degree in business, Marketing, or a related field

Minimum of 5 years of experience in channel management, sales, or business development within the customer experience sector

Strong communication, negotiation, and interpersonal skills

Proven ability to develop and execute strategic plans

Excellent analytical and problem-solving abilities

Proficiency in CRM software and Microsoft Office Suite

Ability to work independently and as part of a team

Preferred

MBA or advanced degree

Strong understanding of contact center and AI

Benefits

Competitive salary

Comprehensive beneﬁts

Company

Inbenta

Inbenta is a conversational AI solution designed to improve customer engagement.

Founded in 2005

Sunnyvale, California, USA

51-200 employees

https://www.inbenta.com

H1B Sponsorship

Inbenta has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (1)

Funding

Current Stage

Growth Stage

Total Funding

$63.33M

Key Investors

Tritium PartnersNTT DOCOMO VenturesLevel Equity Management

2023-01-11Series Unknown· $40M

2018-08-29Series B· $6.56M

2017-06-29Series Unknown· $2.2M

Leadership Team

Melissa Solis

Chief Executive Officer

Merlin Bise

Chief Technology Officer/ Board Member

Recent News

GlobeNewswire

Inbenta AI Appoints Channel Veteran Brandon Pineda to Spearhead Aggressive Ecosystem Expansion as Head of Global Partnerships Amid Surging Demand for Production-Ready Enterprise AI

2025-12-19

Inbenta

Inbenta AI Wins 2025 TSIA STAR Award as Digital Customer Success Innovator of the Year

2025-09-26

thecanadianpressnews.ca

Inbenta CTO Merlin Bise Wins Tech Titans Emerging Company CIO/CTO Award

2025-09-17

Company data provided by crunchbase