Techdravin · 18 hours ago
Field Support Engineer L1- (Desktop/Help Desk)
Austin, TX
Full-time
Onsite
New Grad, Entry LevelTechDravin specializes in delivering smart, scalable, and reliable solutions in IT Consultancy and Field Service Operations. They are seeking a Field Support Engineer L1 to provide technical support, troubleshoot issues, and ensure operational efficiency for end users.
Management Consulting
No H1B
U.S. Citizen Only
Responsibilities
Delivering technical support to end users
Troubleshooting hardware and software issues
Providing effective and professional customer service
Assisting with the installation and configuration of operating systems
Working closely with users to ensure smooth functioning and resolution of IT-related issues to maintain operational efficiency
Qualification
Required
Strong skills in Troubleshooting and Technical Support, including identifying and resolving issues in IT systems and devices
Proficiency in Operating Systems, with experience in installation, configuration, and management of common platforms such as Windows, macOS, or Linux
Exceptional skills in Customer Support and Customer Service, with a focus on communication, professionalism, and resolving user queries effectively
Ability to work in a fast-paced, on-site environment and manage multiple tasks efficiently
A strong passion for technology and a commitment to delivering excellent service
Preferred
Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus
Company
Techdravin
At TechDravin, we specialize in delivering smart, scalable, and reliable solutions in IT Consultancy and Field Service Operations (FSO).
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase