State of Missouri · 14 hours ago
Lead Customer Service Representative - 5033035
Jefferson City, MO
Full-time
Onsite
Mid, Senior Level
4+ years expThe State of Missouri is seeking a Lead Customer Service Representative to provide direct supervision and guidance to team members processing income tax returns and payments. This role involves training new team members, maintaining effective working relationships, and ensuring excellent customer service.
AgricultureGovernmentInformation Technology
Responsibilities
Oversee the review and processing of various payment transaction types
Establish and maintain ongoing positive working relationships by communicating effectively
Train new team members and cross train current team members on processing functions
Update processing procedures and training material with any updates as needed
Assign daily work priorities to team members to ensure returns and payments are processed timely
Provide excellent customer service to individuals asking about their accounts
Supervise, educate, monitor, and obtain feedback from team members to improve processes
Conduct performance meetings and evaluations with team members
Compile daily backlog information and review team member production
Perform other related work as assigned and/or needed
Qualification
Required
Four or more years of experience in tax preparation, processing review, collections or closely related work
Ability to communicate effectively
Ability to organize, assign, and evaluate a variety of payment related functions
Plan, organize, assign, and evaluate the work of staff. Ability to prepare, analyze, interpret, and present reports
Preferred
Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy, and similar programs
Experience with Microsoft Excel
Previous supervisory or team lead experience
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
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