Concord Group Insurance · 6 hours ago
Customer Service Representative
Bedford, NH
Full-time
Onsite
New Grad, Entry LevelConcord Group Insurance is a leading insurance provider dedicated to protecting families and small businesses across New England. As a Customer Service Representative, you will provide exceptional service to agency partners and policyholders, addressing their inquiries and maintaining strong knowledge of products and services.
FinanceFinancial Services
Responsibilities
Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc
Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution
Respond to agency partners and policyholders through chats, emails, and telephone calls
Educate agents and policyholders to manage their accounts on our customer website
Investigate and resolve payment inquiries
Process and mail underwriting notices
Create policyholder and agency correspondence
Other duties as assigned
Qualification
Required
High school diploma or equivalent required, undergraduate college degree strongly preferred
Ability to build rapport with agents, policyholders and team members
Excellent communication, interpersonal, and problem-solving skills
Must be dependable, reliable, and possess an energetic and positive attitude
Proficiency in Microsoft Office suite of products, including Word and Excel
Benefits
Medical
Vision
Dental
Life insurance
Disability insurance
A generous paid time off program for vacation, personal, sick time, and holiday pay
Parental leave
Adoption assistance
Fertility treatment assistance
A competitive 401(k) plan with company match
Gym member/fitness class reimbursement
Additional resources and programs that encourage professional growth and overall wellness
Company
Concord Group Insurance
Concord Group Insurance is an insurance company that provides property and casualty insurance products.
Founded in 1928
201-500 employees
Funding
Current Stage
Growth StageRecent News
NH Business Review
2025-10-28
vermontbiz.com
2024-11-30
2023-12-25
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