Vector Talent Solutions · 9 hours ago
Call Center Operations Representative
St Louis, MO
Full-time
Onsite
Entry Level
$0/hr - $22/hr
1+ years expVector Talent Solutions is a Service-Disabled Veteran Owned Business dedicated to connecting diverse talent with meaningful career opportunities. The Call Center Operations Representative plays a critical role in supporting the Meter Exchange Program by being the primary point of contact for customers to schedule and reschedule appointments, ensuring accurate scheduling and communication with technicians.
Staffing & Recruiting
Responsibilities
Field inbound and transfer customer calls related to the Meter Exchange Program
Contact customers who missed their initial meter exchange appointment to reschedule service
Provide clear, professional communication regarding next steps, appointment availability, and program expectations
Schedule meter change-out appointments with Meter Exchange Technicians based on customer availability and technician routes
Confirm service location details and verify customer information prior to dispatching appointments
Ensure appointments are scheduled in compliance with all blackout dates and restricted service periods
Review customer records and program systems for updates, service notes, or issues that may impact technician visits
Identify discrepancies in customer data, access concerns, or special instructions and communicate them to field technicians
Escalate service-related concerns appropriately to operations leadership when needed
Maintain accurate documentation of customer interactions, appointment changes, and technician notifications
Follow established call center protocols, customer privacy standards, and program requirements
Support operational workflow by ensuring schedules remain current and accurate
Other administrative duties as assigned
Qualification
Required
High school diploma or GED required
1+ year of experience in a call center, customer service, dispatch, or scheduling role
Strong verbal and written communication skills
Ability to navigate multiple computer systems and accurately enter customer information
High attention to detail and ability to manage scheduling logistics efficiently
Preferred
Experience supporting utility programs, field service operations, or technician dispatch environments
Familiarity with scheduling platforms, CRM systems, or customer service databases
Ability to remain calm and professional when handling customer concerns or high call volumes
Benefits
Weekly pay periods
Paid time off
Medical benefits
Retirement benefits
Company
Vector Talent Solutions
At Vector Talent Solutions, we believe in pushing boundaries, challenging the status quo, and redefining possibilities with recruiting and staffing.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase