ServiceNow · 1 day ago
Senior Manager, CEG Planning & Operations
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$166K/yr - $290K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Senior Manager, CEG Planning & Operations will lead enterprise-wide planning processes and drive operational excellence, ensuring alignment between various teams and managing the Customer Excellence Group's operating cadence.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead the development and execution of the annual operating plan (AOP), partnering with finance and business leaders to establish targets, resource allocation, and strategic initiatives
Drive cross-functional alignment across GTM planning, APEX, Sales, and other key stakeholders to ensure cohesive planning and execution
Manage the Customer Excellence Group (CEG) operating cadence, including business reviews, strategic planning sessions, and performance tracking
Develop and execute sales compensation strategy in partnership with HR, Finance, and Sales Leadership, ensuring programs drive desired behaviors and business outcomes
Lead annual sales compensation planning cycles, including plan design, modeling, and implementation
Coordinate the global territory and quota planning process, balancing capacity, coverage, and growth objectives across regions and segments
Establish and maintain planning frameworks, templates, and operating rhythms that drive accountability and transparency
Synthesize complex data and insights to inform executive decision-making and strategic pivots
Identify process improvement opportunities and implement scalable solutions
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8+ years of experience in operations, strategic planning, sales operations, or related fields
3+ years managing cross-functional strategic initiatives with demonstrated ability to influence senior stakeholders
Deep understanding of sales compensation structures, territory design, and quota methodology
Proven track record leading annual planning cycles in complex, matrixed organizations
Strong analytical and financial modeling skills with proficiency in Excel and business intelligence tools
Excellent communication skills with ability to translate between strategic vision and tactical execution
Preferred
Bachelor's degree required; MBA or relevant advanced degree
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase