Technical Support Engineer - Platform Technologies (Hybrid - Santa Clara, CA) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Stage 4 Solutions · 1 day ago

Technical Support Engineer - Platform Technologies (Hybrid - Santa Clara, CA)

positionSanta Clara, CA
timeContract
remoteHybrid
seniorityEntry, Mid Level
money$40/hr - $46.33/hr
date2+ years exp

Stage 4 Solutions is a large, global B2B Software company seeking an experienced Technical Support Executive. This role is responsible for managing and resolving challenging issues for the ServiceNow Platform, acting as the last point of escalation and mentoring junior team members.

AdvertisingConsultingManagement ConsultingMarketing
check
Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Managing and resolving the most challenging issues
Last point of escalation within the technical support department and mentoring junior team members in the various technologies
Quickly gain an understanding of the ServiceNow platform

Qualification

ServiceNow platformObject Oriented programmingJavaScriptRelational databasesLinux/Unix administrationITSM/ITILCustomer service commitmentCommunicationTeam collaborationInterpersonal skills

Required

2+ years of experience as a developer
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web application stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Experience with relational databases (e.g., MySQL, Oracle)
Experience administering: Linux/Unix OR Microsoft Server
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills
Bachelor's degree

Preferred

A fundamental understanding of ITSM, ITIL, or CMDB
Deep understanding of JavaScript
Advanced MySQL or Oracle experience
Experience in diagnosing performance degradation
Understanding of remote administration via SSH, SNMP, WMI, and PowerShell

Benefits

Health benefits
401K

Company

Stage 4 Solutions

twittertwittertwitter
company-logo
Stage 4 Solutions is a management consulting firm that provides marketing solutions services.
dateFounded in 2001
location
Saratoga, California, USA
people-size51-200 employees
web-link
https://www.stage4solutions.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Niti Agrawal
CEO and Founder
linkedin

Recent News

LinkedIn
Niti Agrawal on LinkedIn: Please be extra careful about job scams. Please read our note below about…
2024-04-06
PRLog
Stage 4 Solutions, Inc. Becomes a Staffing Supplier in CAI's State of DE IT Staffing MSP Program
2022-04-25
Company data provided by crunchbase