Optum · 2 hours ago
Director of Provider Outreach Operations - Remote
United States
Full-time
Remote
Director/Executive
$135K/yr - $231K/yr
10+ years expOptum is a leader in improving health data flow and creating a connected system. The Director of Provider Outreach Operations will lead large-scale scheduling operations for provider engagement, manage teams, and ensure operational excellence across risk programs.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Direct and manage provider outreach scheduling operations, ensuring alignment with organizational goals and compliance standards
Oversee offshore and BPO teams, driving performance, engagement, and accountability
Implement best practices for outbound operations, including call cadence, scheduling rates, and quality assurance
Matrix manages and influences other teams including, but not limited to Business Operations, GSS, Pre PNP and client delivery
Developing the leaders of tomorrow and creating succession planning
Develop and execute strategies to scale and integrate scheduling operations across multiple programs
Identify and implement headcount efficiencies through process redesign, automation, and technology enablement
Drive adoption of AI and advanced analytics to optimize scheduling performance and reduce excessive calling
Develop and operationalize onshore/ offshore/ nearshore/ BPO strategy to maximize operational effectiveness while meeting client and regulatory requirements
Works with business operations on headcount planning and initiatives to increase scheduling and quality metrics
Utilize large datasets to analyze operational trends, identify root causes, and implement corrective actions
Monitor key metrics such as scheduling rate, call quality, and provider engagement to ensure continuous improvement
Partner with analytics teams to design dashboards and reporting tools for real-time performance visibility
Apply knowledge of prospective and retrospective risk operations to enhance scheduling strategies
Ensure outreach efforts align with risk adjustment goals and regulatory requirements
Work closely with technology, product, and clinical teams to integrate scheduling solutions into broader workflows
Serve as a thought leader in operational innovation, influencing senior stakeholders on strategic initiatives
Qualification
Required
10+ years in healthcare operations, with at least 5 years in a leadership role
Proven experience both scaling and managing offshore and BPO teams
Demonstrated experience driving decisions and outcomes, taking ownership beyond assigned tasks
Solid background in outbound operations and provider engagement
Demonstrated success in scaling complex operations and driving efficiency through technology
Proven ability to anticipate operational needs, identify gaps, and proactively define solutions in complex environments
Proven solid leadership presence with the ability to mobilize teams and lead conversations, especially in fast moving, ambiguous settings
Proven advanced analytical skills with proficiency in interpreting large datasets
Proven strategic thinker with a track record of operational optimization
Proven excellent presentation skills with the ability to engage with clients as necessary
Proven excellent communication and stakeholder management abilities
Preferred
Call center operations experience
Knowledge of AI applications and automation in scheduling operations
Familiarity with prospective and retrospective risk adjustment programs
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase