Needham Bank · 16 hours ago
Fraud Operations Analyst
Medford, MA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $91K/yr
2+ years expNeedham Bank is a financial institution dedicated to providing excellent service, and they are seeking a Fraud Operations Analyst to review and respond to suspicious account activity. The role involves monitoring alerts, investigating transactions, and collaborating with internal partners to enhance fraud prevention processes.
BankingCommunitiesFinancial Services
Responsibilities
Responsible for fraud alert reviews in Q2 Sentinel, Guardian Analytics, True Check and True ACH and other fraud prevention applications as needed including AI
Use of Data Analytics to investigate unusual or suspicious activity, document findings, and make decisions according to established procedures
Provides guidance, direction, and recommendations to management on transactions that are raised as questionable, suspicious, or potentially fraudulent
Coordinates cross-functional communication and recommends appropriate action required to mitigate fraud loss while providing positive customer experience
Stays abreast of evolving fraud/loss industry trends/threats, prevention initiatives/requirements, and best practices, including preventive tools and techniques
Create and maintain case files, including detailed notes and supporting documentation
Review and take appropriate action on any suspicious transactions identified in manual reports
Adhere to the Bank’s confidentiality policy, code of ethics and follow all policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations
Fosters a culture of teamwork, transparency and accountability within the Bank
Perform additional duties as requested, needed or assigned
Qualification
Required
A demonstrated ability to build and promote teamwork, to work collaboratively with others, and a willingness to take on tasks and assignments proactively
Knowledge of applicable banking laws and procedures relevant to fraud mitigation and investigations
Strong and effective written and oral communication skills and an ability to write reports and business correspondence
Have a strong working knowledge of Excel, Word, and Outlook, and be comfortable learning and using new software
Must be self-motivated, professional, detail oriented organized and able to effectively handle multiple assignments and changing priorities
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, Do the Right Thing)
2-5 years of similar or related experience and/or training; or equivalent combination of education and experience preferred
Preferred
Bachelor's Degree in Criminal Justice, Forensic Accounting, or other related fields preferred
Certified Fraud Examiner (CFE) encouraged
Benefits
Fully paid medical and dental insurance
HRA
401(k) plan with an 8% bank match
Paid time off (PTO)
Paid holidays
A bonus program
Flexible spending accounts
Vision service plan
Group term life insurance
Short and long term disability insurance
Tuition reimbursement
Employee Assistance Program
Company
Needham Bank
Needham Bank is a community bank based in the greater Boston area.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Campanelli
President and CEO
Brad Buckley
Senior Vice President
Recent News
2025-12-19
NH Business Review
2025-12-06
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