Optum · 4 hours ago
Contact Center Workforce Analyst - Kelsey-Seybold Clinic - Patient Access Center - Pearland
United States
Full-time
Remote
Mid Level
$28.94/hr - $51.63/hr
3+ years expOptum is part of a leading health care organization, Kelsey-Seybold Clinic, and is seeking a Contact Center Workforce Analyst to support call center operations. This role involves developing staff work schedules, managing real-time schedule exceptions, and producing call volume forecasts to ensure optimal performance in the call center.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Developing and maintaining staff work schedules
Managing real time schedule exception entry
Managing skill assignments and call center service levels
Producing call volume forecasts
Determining workload and staffing requirements
Tracking and reporting critical performance information
Qualification
Required
College degree or 3+ years experience in a call center environment
2+ years of experience with forecasting in a contact center environment
Hands on operating experience with a Workforce Management System
Hands on experience with a contact center reporting system
Contact center experience
Preferred
1+ years of experience with Verint/Blue Pumpkin WFM
1+ years of experience with Avaya systems
1+ years of experience providing leadership support to contact center staff as well as 1st level supervisors
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
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