Staples Canada · 16 hours ago
Staples Promotional Products- Strategic Account Manager
Framingham, MA, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expStaples Canada is a national leader in the promotional products industry, helping customers build love for their brands with customized merchandise solutions. The Strategic Account Manager will manage key corporate relationships, develop business plans to drive revenue growth, and oversee a portfolio typically exceeding $2 million.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Manage and nurture strategic relationships with clients, subsidiaries, and partners, ensuring exceptional customer experiences across all touchpoints
Develop and execute business strategies to grow sales and margin within assigned accounts for all Staples Promotional Products lines
Collaborate with cross-functional teams—including merchandising, customer service, and operations—to deliver seamless client solutions
Lead client meetings and presentations, driving incremental revenue opportunities and providing expert direction on merchandise needs
Analyze account performance, identify growth opportunities, and align internal teams with client brand objectives
Negotiate contract extensions, ensure compliance with terms, and lead business reviews and strategic account discussions
Travel to key locations and participate in on-site events to champion our full suite of services
Qualification
Required
8+ years of experience profitably selling B2B programs to C-level contacts within corporate America
5+ years of experience within the promotional products industry
Demonstrated leadership in coordinating with internal teams and supporting client goals
Strong selling skills; excellent communication, presentation, and interpersonal abilities
Outstanding relationship-building and communication skills, with a proven ability to lead and coordinate internal support teams
Strong organizational, time management, and presentation skills
Strategic mindset with experience growing sales and margin within assigned clients
Ability to interpret and communicate brand direction and recommend innovative product ideas
Financial acumen and the ability to negotiate and manage complex contracts
Experience successfully utilizing digital selling and AI tools
Preferred
Bachelor's degree preferred
Proven ability to manage large, complex, global enterprise accounts
Expertise in client portfolio management, sales and growth strategy, and renewals management
Benefits
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and retail discounts
Company Match 401(k)
Physical and mental health wellness programs and more!
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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