Russell Tobin · 18 hours ago
Risk Analyst
Plano, TX
Contract
Hybrid
Entry, Mid Level
$31.77/hr - $31.77/hr
2+ years expRussell Tobin is seeking a talented and experienced Risk Specialist for their Contact Center Team. The ideal candidate will handle inbound calls, solve risk and fraud queries, and manage complex investigations into merchant accounts.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Ank Sharma
Responsibilities
HANDLE INBOUND CALLS – Contact center / Call center à Solve Risk and Fraud Queries
Manage 50+ inbound calls daily, solving complex Risk & Fraud queries to our merchants
Qualification
Required
Flexibility to work overtime, including Saturdays and occasional holidays, is required
Must be from Risk and Fraud background
Open for any shift assigned by manager OR if asked should be comfortable to select shifts for 3 days onsite
Strong problem-solving and decision-making abilities
Exceptional time management skills
Ability to work under tight deadlines while prioritizing tasks to meet SLAs
Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies
Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech
Strong commitment to customer service and customer empathy
Demonstrated efficiency and a strong work ethic when handling inbound phone queues
Proficiency with G-Suite and other relevant software applications – Experience with Salesforce, LexisNexis, or specialized Fraud platforms
Strong customer service skills
Software skills to handle use of multiple apps
Ability to handle an inbound call volume
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
Company data provided by crunchbase