Upscale AI · 17 hours ago
Account Success Manager
New York, NY
Full-time
Hybrid
Mid Level
4+ years expUpscale AI is transforming how ecommerce and DTC brands use video and streaming TV to grow. They are seeking an experienced Account Success Manager to support and optimize clients' campaigns, ensuring advertising goals are met and enhancing customer satisfaction through proactive management.
Computer Software
Responsibilities
Serve as the primary point of contact for customers, understanding their business objectives, and ensuring their campaigns align with these goals
Analyze and optimize campaign performance, providing data-driven insights and recommendations to improve creative effectiveness and ROI
Proactively monitor customer accounts to identify and address issues, recommending adjustments to budget, targeting, and creative elements as needed
Collaborate with customers to develop tailored campaign strategies that leverage our platform’s unique capabilities, aligning with their brand goals and KPIs
Guide clients on best practices for creative design, media placement, and targeting to ensure optimal results
Coordinate with internal teams, including creative, data, and engineering, to execute and refine campaign strategies
Build and maintain strong relationships with customers, promoting trust and collaboration to ensure long-term satisfaction and retention
Conduct regular check-ins and quarterly reviews, presenting insights, achievements, and strategic recommendations for future campaigns
Gather and report customer feedback to internal teams, advocating for features and solutions that meet evolving client needs
Track, measure, and report on campaign performance and key metrics, providing transparent insights to clients
Utilize data analytics tools to continuously monitor success metrics and develop actionable recommendations
Prepare and present performance reports, highlighting successes and growth opportunities
Stay informed on industry trends, platform updates, and new features to provide customers with the latest information and ensure their campaigns remain competitive
Act as a subject matter expert on the Upscale platform, guiding clients in making the most of our technology
Qualification
Required
Minimum of 4 years in customer success, account management, or campaign management, ideally within advertising, digital marketing, or related industries
Proven success in managing customer accounts, optimizing campaigns, and delivering measurable improvements in campaign performance
Familiarity with digital advertising metrics, performance measurement, and data analytics tools
Ability to analyze data, interpret results, and communicate insights effectively to customers
Experience with advertising platforms, campaign management tools, and optimization practices
Excellent communication and interpersonal skills, with a client-focused approach and ability to present complex information in an understandable way
Strong relationship-building skills with experience in managing customer expectations and providing responsive, proactive support
Proactive problem solver with the ability to identify issues, evaluate options, and implement effective solutions
Ability to work in a fast-paced, dynamic environment, handling multiple accounts and priorities
Bachelor's degree in Marketing, Business, Communications, or a related field
Benefits
Competitive salary and benefits package.
Flexible work hours and remote work options (average 3 days per week in office).
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to work on an exciting and innovative startup.
Work with a seasoned team of serial entrepreneurs.
Company
Upscale AI
Upscale AI helps ecommerce brands tap into the power of streaming TV and video for performance advertising.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase