NAPA Auto Parts · 1 day ago
Sr. Customer Service Representative
Cedar Rapids, IA, USA
Full-time
Onsite
Senior Level
5+ years expNAPA Auto Parts is recognized for the variety and quality of their products and services. They are seeking a Sr. Customer Service Representative to handle customer orders, build relationships, and ensure customer satisfaction while managing inventory and sales negotiations.
AssociationAutomotive
Responsibilities
Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries
Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Collaborate with stocking inventory management to meet customer requirements
Responsible for sourcing and purchasing products in branch inventory, distribution center inventory or supplier inventory
Expedites backorders and purchase orders to meet customer needs
Work directly with the customer to determine the most cost-effective shipping method for orders
May handle customer and supplier returns
May have dedicated account responsibility
Provides coaching, guidance, and direction to less experienced Customer Service Representatives
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
May be responsible for quality and/or safety in the branch
Responds to complex customer inquiries regarding products, provides quotes, and handles order entry
Performs other duties as assigned
Qualification
Required
Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail required
Benefits
Healthcare coverage
401(k)
Tuition
Reimbursement
Vacation
Sick
Holiday pay
Company
NAPA Auto Parts
Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dean Moore
Director, CEO Dean's Auto Parts
Jamie Walton
Executive Vice President, Chief Merchandising Officer
Recent News
2025-10-29
2025-10-10
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