enkompas Technology Solutions · 13 hours ago
Program Manager (Must be a US Citizen or Green Card holder) NO EAD
Pittsburgh, PA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expEnkompas Technology Solutions is seeking a Program Manager to lead activities across business units for large, complex healthcare projects. The role involves building strategic implementation roadmaps, managing client relationships, and ensuring project and program management best practices are followed to achieve client goals.
ConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Client Relationship Management: Proactive client communication through participation in regular scheduled meetings with sponsors and stakeholders. Establish a strong executive presence and build relationships across organizational functions that include I.T., clinical, and ancillary departments. Partner with client to establish a governance committee and sub-committees (i.e. change management, policies & procedures, education, project awareness, education, adoption, etc.). Effectively manage corporate level relationships as well as with third party vendors, as needed. Lead organizational change management and user adoption conversations with client sponsors and stakeholders, implementing strategies to execute on the plan
Project Management: Support client to develop and maintain the project or program charter. Build detailed and integrated solution plans to deliver on the strategic roadmap while managing interdependencies between projects. Identify and deliver on weekly commitments while maintaining accountability to meet or exceed agreed on time, scope, and quality objectives. Lead the risk management process including risk identification with client sponsor and stakeholder participation, identifying threats and opportunities, mitigation and contingency plans/actions, as well as assessing risks on an on-going basis. Assess and manage the critical path, root cause analysis and issue resolution plans. Integration planning and deployment across all projects within the program. Plan for, monitor, and manage change through formal change management process and designated steering committee, including reporting on variances to the agreed project or program baseline. Ensure implementation and compliance of policies and procedures. Maintain an acute understanding of dependencies and milestones that impact accounts receivable. Ability to think outside of the box and successfully lead exclusive projects and programs that do not follow typical client solution implementations
Outcomes and Quality Management: Understand key operational and business issues while maintaining awareness of the clients' goals and objectives, ensuring that requirements and expectations are realized. Maintain and monitor outcomes and quality measures throughout the duration of the project to assess performance and make changes for improvement as needed. Ensure the business needs of the customer and our client are balanced. Drive for timely decisions and trade-offs necessary during project execution. Incorporate and manage client adoption planning and change management as part of the implementation process, transitioning administration and responsibilities to appropriate teams as part of project close-out phase so clients are positioned for sustainment. Proactively manage program and project schedules, milestones, forecasts, risks, issues, resources, meeting agendas and minutes through the utilization of professional services automation solutions
Communication: Sustain communication with the sales team (Regional Directors, Client Success Managers, and Sales Support) for transition to implementation and strategic client account plan development. Manage Project Managers across multiple solutions in complex, enterprise engagements. Effectively manage conflicting priorities with project teams in a matrix environment. Directly oversee project team members' performance and morale, motivating the team to drive toward improved outcomes and success, all while working directly with functional managers as needed for development. Mentor, coach, and support less experienced professional services team members. Drive continuous improvement and demonstrate initiative in assessing opportunities to advance professional services operations
Reporting: Document and distribute executive status reports, at minimal, on a monthly basis. Build analytical scorecards to better support ease of consumable data for projects or programs. Ad hoc reporting as needed
Qualification
Required
10 + years of progressive experience in project and program management with a focus on outcomes in a health care environment
Experience leading multiple large, complex projects or programs simultaneously, functioning with a high degree of autonomy and independence
Track record on customer focus, based on openness, trust, and delivering on promises
Experience driving change readiness with the ability to continually initiate and respond to change in ways that create advantage, minimize risk, and sustain performance
Extensive experience leading change management and user adoption strategies
Effective business writing and oral communication skills with an emphasis on listening, influencing and leading at all levels in organizations
Strong cross-functional team building and working skills in a matrix organization with geographically dispersed/remote teams, creating a climate where people want to give their very best
Advanced skills in management disciplines related to communications, governance, risk, scope, quality, schedule, financial, stakeholder, time, and resource
Keen business acumen surrounding organizational and strategic awareness. Knows how to get things done both through formal channels and the informal network
Dedicated focus on outcomes and delivering solutions to improve operational efficiencies that transform organizations is essential to measuring success
Demonstrated strategic agility, thinking ahead of the curve; includes critical thinking and problem-solving skills
Skilled in negotiation and conflict management, particularly in tough situations with both internal and external groups
Demonstrated ability to build trust and gain commitment from teams through personal actions and building relationships. Exhibits managerial courage, making tough decisions when necessary and being accountable for them. Deals with corrective feedback in a manner that inspires accountability and self-redirection
Bachelor's Degree
PMP or Scrum Master Certification
Must be willing to travel about 40%
Company
enkompas Technology Solutions
enkompas Technology Solutions provides strategically aligned business and technology services to the enterprise market.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Parry
Consultant to CEO
Company data provided by crunchbase