DOLCE&GABBANA · 8 hours ago
DGB Americas IT Help Desk Analyst
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expDolce & Gabbana, a leader in the world of luxury fashion, offers an exceptional career opportunity for an IT Help Desk Analyst to support their growing US operations. This role is essential for providing first-level and second-level technical support to internal users, ensuring a high-quality user experience and operational excellence.
ApparelFashionJewelryShoesShopping
Responsibilities
Serve as the first point of contact for IT support requests via, email, phone, or chat
Troubleshoot and resolve hardware, software, network, and access-related issues
Provide support for laptops, desktops, mobile devices, printers, and peripherals
Escalate complex issues to appropriate IT teams while ensuring proper follow-up
Manage user accounts, permissions, and access for systems such as Microsoft 365, Outlook, Teams, Azure, Active Directory and internal tools
Support onboarding and offboarding processes, including equipment setup and system access
Maintain accurate documentation of user requests, resolutions, and IT procedures
Support business applications and tools used across the organization
Assist users with software installations, updates, and troubleshooting
Coordinate with vendors and external service providers when required
Track and manage IT assets, including hardware inventory and software licenses
Support device provisioning, replacements, and returns
Ensure compliance with internal IT policies and security standards
Identify recurring issues and propose solutions to improve IT service efficiency
Contribute to the creation and maintenance of knowledge base articles and user guides
Support IT projects and system upgrades as needed
Qualification
Required
Bachelor's degree or currently pursuing in Information Technology, Computer Science, or a related field (or equivalent experience)
2+ years of experience in an IT Help Desk or Technical Support role
Hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint)
Familiarity with Windows and macOS environments
Experience with ticketing systems and IT service management tools
Knowledge of basic networking concepts (LAN/WAN, Wi-Fi)
Preferred
Retail or multi-location environment experience is a plus
Bilingual is preferred
Company
DOLCE&GABBANA
Milan, 1984: a plaque outside a small office shows the surnames Dolce&Gabbana, almost as if it were a professional studio.
1001-5000 employees
H1B Sponsorship
DOLCE&GABBANA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$170.7M2025-06-02Debt Financing· $170.7M
Leadership Team
Paolo Rosellini
Managing Director Dolce&Gabbana Beauty Americas (USA, TR, Latam/Canada)
Recent News
EL PAÍS in English
2026-01-11
Global Cosmetics News
2025-12-31
Global Cosmetics News
2025-12-30
Company data provided by crunchbase