Staff Management | SMX · 1 day ago
Customer Experience Specialist - Must reside in Colorado Springs
Colorado Springs, CO
Full-time
Onsite
Entry Level
$16.50/hr - $16.50/hr
2+ years expStaff Management | SMX is seeking a Customer Experience Specialist who will be responsible for enhancing the experience of affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional and timely manner, ensuring a positive customer experience.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Michelle Clabaugh
Responsibilities
Demonstrate basic knowledge of the product and processes specific to assigned brand
Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal
Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such
Act as customer liaison when working with cross-functional teams to resolve customer requests
Complete initial troubleshooting and escalate to the appropriate team as necessary
Utilize and manage appropriate ERP business systems
Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business
Meet all service level agreements as assigned
Qualification
Required
2 years of customer service experience
HS Diploma or GED required
Strong verbal and written communication skills
Working knowledge of Computer based applications
Ability to multi-task, prioritize, and manage time effectively
Drug Test
Able to Lift 20 pounds
Must be at least 18 years old
Benefits
Weekly paychecks
Direct Deposit or Cash Card pay options
Medical, dental, vision, life, and more
Company
Staff Management | SMX
Staff Management | SMX offers onsite staffing solution, individualized recruitment and placement services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase