Collabera · 1 day ago
PSAP Test Engineer/ 911 Field Engineer
San Ramon, CA
Full-time
Onsite
Entry, Mid Level
$45/hr - $46/hrCollabera is seeking a PSAP Test Engineer to support and certify 911 call handling systems. The role involves executing test plans, troubleshooting 911 call scenarios, and working closely with vendors to ensure compliance and operational effectiveness.
ConsultingInformation ServicesInformation Technology
Hiring Manager
Prince .
Responsibilities
Support and certify mission-critical 911 call handling systems within the Emergency Services IP Network (ESINet), ensuring reliable call routing, clear audio, and accurate location delivery across PSAP environments
Execute scheduled test plans for 911 vendors and platforms; validate releases, patches, and PSAP integrations
Perform regression + functional testing across wireline, wireless, and accessibility devices
Troubleshoot end-to-end 911 call scenarios (SIP signaling, routing failures, audio issues, location delivery)
Work directly with vendors on deep-dive troubleshooting, root cause analysis, and proof-of-concept testing
Spend time in lab/PSAP environments (not always at a desk) supporting testing and issue resolution
Document defects, test results, and recommendations to support certification/compliance sign-off
Qualification
Required
Hands-on PSAP / 911 technical experience (supporting call handling systems, PSAP tech, 911 field engineering, etc.)
Proven ability to troubleshoot actual calls (not signal validation / drive testing)
Experience working with vendors: ticketing, escalation, validation of fixes, and PoC-style work
Strong understanding of 911 call flows and how routing + location delivery should behave
Working knowledge of SIP / VoIP concepts and troubleshooting in a telecom environment
Able to work onsite Monday-Friday and move between desk and lab/PSAP locations as needed
Calm, methodical problem-solver in high-impact/life-safety environments
Clear communicator who can translate issues to vendors and internal teams
Strong documentation habits and attention to detail
Proactive and flexible (comfortable being away from computer while supporting PSAP/lab work)
Preferred
Titles like 911 Field Engineer, PSAP IT Technician, Public Safety/911 Systems Technician
Direct experience inside PSAPs supporting call handling platforms, routing, or location delivery
Prior work supporting vendor certifications, proof-of-concepts, or multi-vendor integrations
Exposure to ESINet environments or public safety telecom/network testing
Candidate is a self-relocator (ok if relocating at own expense)
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Hours of paid vacation time
Weeks of paid parental leave
Paid holidays annually - as applicable.
Company
Collabera
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies.
Founded in 1991
10001+ employees
H1B Sponsorship
Collabera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (93)
2023 (120)
2022 (186)
2021 (180)
2020 (146)
Funding
Current Stage
Late StageTotal Funding
$30M2006-05-04Series Unknown· $30M
Leadership Team
Lalit Sharma
CFO
Michael H. Abraham
Chief Financial Officer
Recent News
2024-04-09
2023-01-20
2022-04-19
Company data provided by crunchbase