Elanco · 2 days ago
IT Infrastructure Technician
Clinton, IN
Full-time
Onsite
Mid Level
3+ years expElanco is a global leader in animal health dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. The IT Infrastructure Technician role involves providing hands-on IT support for site infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment.
ManufacturingPetSupply Chain Management
No H1B
Responsibilities
Ensure continuity and reliability of critical IT processes, hardware, and software components to support uninterrupted business operations
Provide standard and non-standard technical support to end-users
Troubleshoot and resolve IT-related issues effectively and efficiently, including break/fix, install, move, add, and change (IMAC) support for PCs, laptops, iDevices, printers, Windows 11, Microsoft Office, O365, MS Teams video conferencing systems, and telephony
Ensure last-mile support for active IT network equipment, network components (including cabling and connectivity), and other office and manufacturing site IT infrastructure components
Ensure operational support of specific office, manufacturing, and R&D IT systems
Serve as a secondary point of contact for local site leadership and employees, and as a key liaison to regional and global Elanco IT teams and service providers (acting as a substitute for the primary IT Site Champion when needed)
Manage and maintain local assets and configuration items in ServiceNow
Execute local IT infrastructure projects
Support the IT procurement process and ensure appropriate stock levels of IT equipment
Use incident, request, and change management IT processes (ServiceNow)
Perform or support LCM (Lifecycle Management) activities, including End User Computing (EUC), site IT switches, and site IT UPS systems
Partner with site business stakeholders, IT stakeholders, and vendors
Create, maintain, and update SOPs, Knowledge Articles, and other IT documentation (e.g., Elanco CCE/R3)
Escalate issues promptly and communicate status, risks, and resolutions clearly and effectively
Maintain in-depth knowledge of site-specific business processes and their interaction with IT systems
Qualification
Required
Bachelor's degree (BA/BS) in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience in lieu of a degree
Minimum of 3 years of experience in Information Technology
Experience providing end-user IT support with a proven ability to set up, troubleshoot, and support hardware, peripheral devices, software, video conferencing, and operating systems, as well as experience using incident and request management systems such as ServiceNow in organizations with more than 250 users
Knowledge of core IT processes, including user support, deskside support, incident, change, and escalation management, asset and lifecycle management, and documentation management—preferably within regulated manufacturing and laboratory environments
Technical knowledge of computer systems and infrastructure, including end-user devices, networking, wireless technologies, video conferencing systems, digital security, and selected office, manufacturing, quality, and R&D IT systems
Demonstrated strong troubleshooting and problem-solving capabilities
Demonstrated ability to take initiative and work independently
Demonstrated ability to establish and maintain effective interpersonal relationships, fostering constructive and cooperative collaboration over time
Candidates must be legally authorized to work in the United States. Elanco does not anticipate providing sponsorship for employment visas (e.g., H-1B or TN) for this position
Preferred
Experience with the ITIL framework and IT service management tools (e.g., ServiceNow)
Previous experience collaborating with and supporting Operational Technology (OT) teams through IT infrastructure expertise
Knowledge of regulated manufacturing and laboratory processes supported by IT services, as well as manufacturing-related computer systems and data
Company
Elanco
Elanco is an animal health company that manufactures and markets a diverse range of products to promote animal health and well-being.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$252.86MKey Investors
AncoraBill & Melinda Gates Foundation
2023-12-30Post Ipo Equity· $250M
2018-09-19IPO
2017-05-24Grant· $2.86M
Leadership Team
Dave Kinard
Executive Vice President Human Resources, Corporate Affairs & Administration
Jennifer Black
Senior Director, Global Indirect Procurement
Recent News
2026-01-03
2025-12-18
Company data provided by crunchbase