Hertz · 1 day ago
Desktop Support Analyst
1001 Summit Blvd NE, Atlanta, GA, 30319, US
Full-time
Onsite
Entry, Mid Level
$65K/yr - $65K/yr
2+ years expHertz is one of the largest worldwide airport general use vehicle rental companies, operating various brands across numerous locations. They are seeking a Desktop Support Analyst to provide end user support, troubleshoot technical issues, and manage device configurations in a large enterprise environment.
AutomotiveLeisureTransportation
Responsibilities
Setting up new users with multi-factor authentication and Microsoft Office Suite
Assisting end users with password resets and troubleshooting login issues
Conduct end user training for new systems deployments
Configure mobile devices such as iPhone, android, tablets
Troubleshoot and triage end user devices and determine resolution
Schedule and adhere to end user appointments
Documenting and resolving trouble tickets, updating knowledge base, escalating when required
Identify potential escalations/outages and proactively alerts management as needed
Setting up and troubleshooting VPN connections
Connecting to network printers and map network drives
Perform network troubleshooting on LAN and WIFI connectivity issues
Provide operating system and application installation, support, and troubleshooting
Maintain hardware inventory and asset lifecycle management
Other duties as assigned during downtime
Qualification
Required
Minimum 2 years End User support experience in a large enterprise environment
Excellent written and verbal communication skills while maintaining composure and end user focus while solving their technical issues
Ability to work in a team environment with shared responsibility and accountability
Excellent prioritization skills and ability to make decisions quickly
Ability to adhere to a schedule of customer appointments and commitments
Strong configuration and support knowledge of Windows, Macs, iPad, iPhone, Android devices
Strong knowledge of Microsoft Office 365 suite, multi-factor authentication, VPN
Experience with Zoom, Webex, AWS Chime, and Microsoft Teams video conferencing
Using Active Directory to troubleshoot and resolve issues with user and device accounts
Experience with ServiceNow ticketing system and SCCM endpoint management
Must be able to perform basic break/fix service on end user devices – Comptia A+ equivalent
Ability to perform network troubleshooting – Comptia Network+ equivalent
Preferred
Computer Science degree or equivalent preferred
Benefits
40% off any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching.
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Company
Hertz
Hertz is an airport general use car rental company.
10001+ employees
H1B Sponsorship
Hertz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (32)
2023 (42)
2022 (31)
2021 (9)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$2.86B2025-09-25Post Ipo Debt· $375M
2025-06-30Post Ipo Debt· $985M
2024-12-05Post Ipo Debt· $500M
Leadership Team
Wayne West
Chief Executive Officer
Scott M. Haralson
EVP& CFO
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase