US Tech Solutions · 3 hours ago
Patient Service Representative
Charleston, SC
Contract
Onsite
Entry Level
$23/hr - $23/hr
1+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Patient Service Representative to assist with transferring patient data and managing patient registrations and checkouts in a healthcare setting.
Information Technology
Hiring Manager
Vivek Kumar
Responsibilities
Will be assisting with huge data backlog project to transfer patient demographic information, appointments into EPIC. Assist with scrubbing patient schedule. Assist with inbound call queue
Patient Registration: At registration, enters complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record
Communicate any changes in demographic and insurance information to the appropriate areas
Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay
Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day
Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip
Scheduling: When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment
General Clerical Duties: File. Make Copies. Answer the telephone, provide accurate follow up, take and communicate messages
EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor
Research and analyze denials, correct errors to ensure charges captured and processed and goal for site errors is met or exceeded. Respond to patients and staff for billing and insurance questions. Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc
Ensure charges drop for claims processing. Work closely with practice coder in resolution process. Respond to requests from practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure accuracy on insurance information. Resolve patient billing concerns. Assist providers in charge capture when necessary
Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process
Human Experience: Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers. Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times). Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens
Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated. Explain all processes to patients in plain language and utilize teach back to ensure understanding. Know and model the mission, vision and values, and how they relate to role-specific responsibilities. Model our people credo through a passion to care for each other, our patients and our communities
Qualification
Required
1+ years of relevant experience within a healthcare setting
High School Diploma/GED
MUST be flexible with working at any of the below work sites as work stations are limited and it may change
MUST be okay with working in front of computer for 8 hours per day
Shift/Schedule: Onsite, M-F 8am-4:30p
Dress Code: Aubergine (Eggplant) colored scrubs – candidate must purchase
Primary functions will be assisting with transferring data from one system to the new platform
Will be assisting with huge data backlog project to transfer patient demographic information, appointments into EPIC
Assist with scrubbing patient schedule
Assist with inbound call queue
Patient Registration: At registration, enters complete accurate patient demographic and insurance information in system
Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record
Communicate any changes in demographic and insurance information to the appropriate areas
Obtain updated patient registrations signature with date and ensure that the form is added to patient record
Collects and enters co-pay
Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due
Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day
Verify charges in charge audit work queue and correct errors before releasing charges
Complete individual and/or practice reconciliation report including bank deposit slip
Scheduling: When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient
Chooses appointment time based on patient request, physician/provider availability and urgency of appointment
General Clerical Duties: File. Make Copies. Answer the telephone, provide accurate follow up, take and communicate messages
EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor
Research and analyze denials, correct errors to ensure charges captured and processed and goal for site errors is met or exceeded
Respond to patients and staff for billing and insurance questions
Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc
Ensure charges drop for claims processing
Work closely with practice coder in resolution process
Respond to requests from practice Revenue Cycle Advocate
Serve as resource for front desk registration to ensure accuracy on insurance information
Resolve patient billing concerns
Assist providers in charge capture when necessary
Teamwork and Communication: Work within a team to achieve patient and team goals
Share and initiate regular and professional communication with co-workers
Participate in regular staff meetings
Works with team to identify opportunities of improvement and actively participates in the improvement process
Human Experience: Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers
Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times)
Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens
Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated
Explain all processes to patients in plain language and utilize teach back to ensure understanding
Know and model the mission, vision and values, and how they relate to role-specific responsibilities
Model our people credo through a passion to care for each other, our patients and our communities
Preferred
EPIC
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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