TEKsystems · 11 hours ago
Customer Service Specialist
Troy, MI
Full-time
Onsite
Entry Level
$17/hr - $19/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Specialist – Outbound to support former customers through proactive outreach and service coordination. This role involves managing service requests, customer communication, and scheduling to ensure an excellent customer experience.
Information Technology
Responsibilities
Conduct outbound calls to former customers, averaging approximately 50 calls per day
Support 24 locations nationwide, focusing on 2–3 locations at a time
Handle service-related requests, including some warm transfers
Minimal inbound calls; role is primarily outbound
Complete and manage assigned task lists accurately and efficiently
Routinely monitor service tickets to ensure customers are assisted promptly
Respond to service tickets so customers are aware their request is being addressed
Schedule service technicians while optimizing coverage within a designated area
Assist walk‑in customers and resolve requests immediately
Learn and understand company products, contracts, and measurements to answer customer questions with confidence
Maintain accurate records and clear communication across teams
Qualification
Required
High School Diploma or GED required
Minimum of 1 year of professional work experience
Previous customer service, call center, retail, inside sales, or outbound calling experience
Basic computer skills, including familiarity with Microsoft Office
Comfortable handling high call volumes
Strong commitment to providing excellent customer service
Comfortable working independently while collaborating within a team environment
Willing and able to learn complex information including products, contracts, and measurements
Outgoing, energetic, and positive personality — enthusiasm and attitude are key to success
Strong communication and organizational skills
Effective problem-solving abilities
Ability to manage multiple tasks in a fast-paced environment
Preferred
Experience using an auto-dialer
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase