First Financial Bank · 14 hours ago
Client First Center Advocate Co-op
OH - Hamilton - High St
Full-time
Onsite
New Grad
$18/hr - $18/hrFirst Financial Bank is offering a Client First Center Advocate Co-op program for college students to gain professional experience in client engagement. The role involves answering customer inquiries, resolving issues related to bank products, and maintaining compliance with regulations while providing excellent customer service.
BankingCreditDebit CardsFinanceFinancial ServicesLending
Responsibilities
Answer customer inquiries relating to bank products and services. Inquires may be received via telephone delivered through call routing technology
Remain current on products, services, policies and procedures
Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
Resolve customer issues through account research and utilization of support materials and resources
Perform customer account transaction and maintenance activities accurately
Strive for first contact resolution of customer inquiries, transactions and problem resolution
Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Complete required online compliance courses
Model the way for peers and coworkers aligned with First Financials Mission and Values
Adhere to all compliance and regulatory procedures
Qualification
Required
Currently enrolled in a two or four year undergraduate degree program
Strong verbal and written communication skills
Demonstrated ability in providing excellent customer service
Meet minimum performance standards, and complete work assignments
Maintain availability during normal/designated business hours
Adherence to the Bank's data privacy, security, and confidentiality policies
Ability to work in a team environment
Ability to multi-task and be flexible in a fast-paced environment
Ability to demonstrate initiative
Benefits
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
Company
First Financial Bank
First Financial Bank has been in the business of client service and success for more than 150 years.
Founded in 1863
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$300M2025-11-06Post Ipo Debt· $300M
1983-12-30IPO
Leadership Team
Rick Dennen
Chief Corporate Banking Officer
Recent News
legacy.thefly.com
2026-01-23
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