Rigle · 1 day ago
Marketplace Specialist - Amazon
Anaheim, CA
Full-time
Onsite
New Grad, Entry LevelRigle is a brand accelerator that helps global brands accelerate their growth across all major marketplaces. They are seeking a detail-oriented Marketplace Specialist to support the day-to-day operations of their Amazon Seller Central account, ensuring account health and optimizing product listings.
Retail
Responsibilities
Monitor and maintain the health of our Amazon Seller Central account, including tracking performance metrics and addressing any account issues promptly
Regularly monitor and respond to customer reviews and feedback, ensuring high levels of customer satisfaction and positive seller ratings
Assist in optimizing product listings for better visibility, search ranking, and conversion. This includes improving product titles, descriptions, images, and keywords
Create and optimize new product listings on Amazon Seller Central, ensuring they meet all necessary requirements for accurate and compelling presentations
Manage Amazon cases, resolving issues related to account health, product listings, and order fulfillment, and working with Amazon support to resolve problems effectively
Provide excellent customer service by responding to customer inquiries, handling issues related to orders, returns, and refunds, and ensuring customer satisfaction
Create, manage, and coordinate FBA (Fulfilled by Amazon) shipments, ensuring products are correctly prepared, shipped to Amazon warehouses, and tracked efficiently
Use Amazon’s various reports (inventory health, sales performance, advertising reports, etc.) to monitor performance, identify trends, and provide insights to improve sales and operational efficiency
Continuously review and improve operational processes, product listings, and sales strategies to drive performance on the platform
Qualification
Required
Proven experience working with Amazon Seller Central, including knowledge of account health, catalog management, and customer feedback processes
Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously
Excellent communication skills, with the ability to respond to customer feedback professionally
Detail-oriented, with a focus on accuracy and optimization
Ability to troubleshoot and resolve issues independently and efficiently
Knowledge of Amazon's FBA and FBM programs
Experience with data analysis and reporting tools to drive performance improvement
Benefits
Competitive salary and benefits package.
A collaborative and innovative work environment with opportunities for growth.
The chance to play a pivotal role in the success of global brands and the growth of Rigle.
Company
Rigle
Exclusive eCommerce solution for brands.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jay Choi
Chief Operating Officer
Company data provided by crunchbase