WellSpan Health · 5 hours ago
WARM Line Program Coordinator - Mt. Gretna - Days
Mount Gretna, PA
Full-time
Onsite
Entry Level
1+ years expWellSpan Health is an integrated delivery system focused on leading in value-based care, and they are seeking a WARM Line Program Coordinator. This role provides oversight of daily functions for WARM Support Technicians, facilitates referrals for individuals affected by addiction, and contributes to the management and expansion of addiction services in the community.
Health CareHospitalMedical
Responsibilities
Provides telephone support and connection to services in the community for individuals seeking information and help with addiction resources
Facilitates referrals and schedules appointments for MAT for individuals with opioid use disorder (OUD)
Supports a plan for universal screening in primary care offices by way of the completion of the SBIRT for individuals referred for risk stratification based on their DAST scores
Provides ASAM level of care assessments as needed to facilitate referrals to treatment
Helps to review and manage the Recovery Support Department work queue
Maintains the WARM Line Database and monthly data tracking and reports as required and needed to ensure that individuals are added correctly to the database and that there is appropriate follow-up
Assures that the WARM Line resource directory is up to date and accurate
Helps to ensure that the WARM Line Standard Work is followed and updated as needed
Has primary responsibility for onboarding, orienting, and mentoring new WARM Line Support Technicians
Assumes responsibility for the schedule for the WARM Line Support Technicians in coordination with the Access Center supervisors
Participates in continuous improvement to ensure the optimal functioning of the WARM Line
Ensure that safety for every situation has primary consideration, referring and/or reporting individuals to crisis, 911, and PA Childline as needed
Recognizes, respects and accommodates differences as they relate to culture, ethnicity, race, gender and sexual orientation
Completes all necessary documentation of each telephone encounter and maintains monthly logs of services provided
Acquires knowledge of resources in all five counties
Qualification
Required
High School Diploma or GED Required
1 year In a health-related field, preferably working with individuals with substance use disorder
Preferred
Associates Degree Some college level social science credits
Benefits
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
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