Chase · 6 hours ago
Technical Implementations - Vice President
4915 Independence Pkwy, Tampa, FL, 33634, US
Full-time
Onsite
Mid, Senior Level
5+ years expChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. The Technical Implementation Vice President will support strategic clients through complex payment platform integrations, ensuring exceptional service and client retention.
BankingFinancial Services
Responsibilities
Serve as a subject matter expert on Stratus or Tandem Payment Platform for complex client integrations
Manage the end-to-end certification process for assigned clients
Deliver prompt, accurate, and high-quality technical support to top revenue-generating clients
Build and maintain strong relationships with clients and internal partners
Lead discussions and navigate sensitive topics with senior-level executives
Participate in scheduled go-live activities, including outside standard business hours as needed
Provide after-hours support for client emergencies related to certification and testing
Collaborate with partner teams to evolve processes, metrics, and workflows
Track and manage issues, ensuring effective communication with senior management
Contribute to special projects supporting top-tier clients in Merchant Services
Demonstrate ownership and drive issues to resolution with a client-focused mindset
Qualification
Required
5+ years of experience in the payments industry (Singapore requirement)
Expertise in Stratus or Tandem Payment Platform
Proven experience managing successful certifications for complex clients or projects
Strong technical consulting, troubleshooting, and analytical skills
Ability to comprehend complex client requirements and technical specifications
Professional verbal and written communication skills with attention to detail
Effective organizational skills, including prioritization and case documentation
Ability to interact with all levels of management, including senior executives
Proficiency with Microsoft Visio, PowerPoint, and Excel
Preferred
EMV certification expertise
Experience with Core transaction processing platforms (Stratus, Tandem, Orbital Gateway)
Formal project management training or exposure to project management concepts
Advanced understanding of networking and connectivity protocols
Gateway knowledge in addition to Stratus or Tandem platforms
Strong internal network and ability to leverage resources for problem resolution
Demonstrated progressive personal development
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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