Encore · 6 hours ago
Event Technical Supervisor Loews Philadelphia
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
3+ years expEncore is a leading company in the event management industry, and they are seeking an Event Technical Supervisor to lead floor operations with a focus on customer service and staff development. The role involves managing technical team operations, ensuring equipment functionality, and maintaining client relationships during events.
Event ManagementEvent PromotionEvents
Responsibilities
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Provides excellent service and strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Understands and fosters the hotel/client relationship
Assists in training technicians on all floor activities and on hotel and Encore service expectations
Serves as a mentor for new hires
Models and reinforces a positive working environment centered around company values
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling
Ensures the equipment sheets are updated and properly completed
Works with team to establish coordinated communications for the management of events
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)
Performs preventative maintenance on equipment to keep it presentable and in good working condition
Leads the team in proper security, storage, transportation, and maintenance of equipment
Participates in physical inventory count processes as requested
Qualification
Required
3-5 year of audio-visual experience is required
Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
Knowledge of technical theory
Advanced problem-solving skills
Experience leading workflow and team members
A valid driver's license is required for team members in positions that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs
Preferred
Bachelor's degree is preferred
3-5 years of customer service or hospitality experience is preferred
Company
Encore
Encore Creative is a production and event management company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-06Acquired
Leadership Team
Jessie Essman
VP, Enterprise Project Management
Evan Swidler
Chief Human Resources Officer
Recent News
2026-01-05
2025-12-02
2025-11-07
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