SynMax · 12 hours ago
Senior Customer Success Specialist (Theia)
Washington, DC
Full-time
Hybrid
Senior LevelSynMax is expanding its Customer Success capability for Theia, supporting a growing global customer base across government, defense, and allied markets. The Senior Customer Success Specialist will ensure effective onboarding, training, and ongoing support for customers, while also fostering strong relationships and providing valuable feedback to internal teams.
AnalyticsOil and GasSatellite Communication
No H1B
Security Clearance Required
Responsibilities
Support end-to-end onboarding of new customers, ensuring they are set up for success from day one
Deliver product training sessions, walkthroughs, and best-practice guidance tailored to customer needs
Develop and maintain onboarding materials, documentation, and enablement resources
Act as a primary day-to-day contact for assigned customers
Respond to customer questions, issues, and requests in a timely and professional manner
Escalate technical or product issues appropriately and follow through to resolution
Build strong working relationships with customers through regular touchpoints and proactive communication
Identify common challenges, usage patterns, and opportunities for improved enablement
Capture and communicate customer feedback, use cases, and pain points to internal teams
Work closely with Product, Engineering, and Business Development to support customer needs
Assist with customer-facing demonstrations or sessions as required
Contribute to the continuous improvement of Customer Success processes and standards
Qualification
Required
Must hold a clearance or willing to obtain one
Experience in the defense space in customer success, support, or customer-facing role within a technology or data-driven company
Strong communication skills and confidence working directly with customers
Ability to learn and explain technical products clearly and practically
Organised, reliable, and comfortable handling multiple customers and priorities
Collaborative mindset and willingness to work closely with internal teams
Company
SynMax
SynMax is a satellite data analytics company.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$19MKey Investors
Bill Perkins
2024-01-03Seed· $13M
2022-11-28Seed· $6M
Leadership Team
Bill Perkins
Founder /President
Recent News
EIN Presswire
2026-01-23
2025-12-19
EIN Presswire
2025-10-17
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