Benchmark IT - Technology Talent · 2 days ago
Application and Operations Support Manager - Long-term Contract - Hybrid - 5500
Montvale, NJ
Contract
Hybrid
Senior Level
$5,500/mo - $5,500/mo
6+ years expBenchmark IT is seeking an experienced Application Support and Operations Manager to oversee global support operations for a key application with over 80,000 users. The role involves managing a team of Application Support Analysts to ensure uptime, ticket response, and issue resolution across Azure-based production environments.
ConsultingRecruitingStaffing Agency
Hiring Manager
Sylvia Bier
Responsibilities
Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution
Collaborate with a team of other Support Analysts (both onshore and offshore)
Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed
Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management
Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence
Maintain strong communication and coordination across business, technical, and vendor teams
Implement best practices for incident, problem, and change management (ITIL)
Drive continuous improvement across the support function — process automation, proactive monitoring, documentation, and knowledge sharing
Report KPIs, trends, and operational insights to leadership
Qualification
Required
At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments
Hands-on ability to review logs, write SQL queries, and interpret system performance data
Prior experience managing offshore support teams and coordinating global operations
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders
Knowledge of ServiceNow, Application Insights, and ITIL-based processes
Preferred
Bachelor's degree in Computer Science, Information Systems, or related discipline is preferred
Company
Benchmark IT - Technology Talent
Benchmark IT delivers superior service to a broad range of IT clients and candidates in the New York Metro area.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Nancy LaPerla Bemis
Partner - VP Marketing
Company data provided by crunchbase