LHH · 6 hours ago
Account Manager
Kent, OH
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $55K/yrLHH is seeking a Consumer Account Manager responsible for overseeing client relationships and driving customer satisfaction. The role involves collaborating cross-functionally to support consumer accounts, resolve issues, and maintain long-term client loyalty.
Human Resources
Hiring Manager
Crystal Root
Responsibilities
Serve as the primary point of contact for assigned consumer accounts, ensuring high‑quality service and timely support
Develop a deep understanding of client business needs, product lines, and program requirements
Manage day‑to‑day client communications, service updates, and status reporting
Coordinate with internal departments (such as customer service, sales, quality, and operations) to resolve inquiries and execute client requests accurately and efficiently
Monitor account performance, track KPIs, and prepare client‑facing reports or summaries
Identify opportunities to improve service, reduce issues, and enhance the overall customer experience
Support onboarding of new accounts and assist with training needs related to processes, tools, or product knowledge
Maintain accurate records, documentation, and account notes with strong attention to detail
Assist with escalations and troubleshoot issues to ensure timely resolution
Contribute insights to internal teams regarding trends, customer feedback, and potential service improvements
Qualification
Required
Bachelor's degree in Business, Communications, Marketing, or a related field
Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally
Detail‑oriented with exceptional organizational skills and accuracy
Fast learner with the ability to quickly grasp new systems, processes, and client expectations
Customer service–oriented mindset, demonstrating patience, empathy, and problem‑solving ability
Proficiency in Microsoft Office Suite (Excel, Outlook, Teams, etc.); CRM experience is a plus
Preferred
Prior experience in account management, retail, quality, consumer goods, or a similar client‑facing environment
Experience coordinating between departments or supporting high‑volume customer operations
Ability to manage competing priorities while maintaining professionalism under pressure
Benefits
Fully paid health benefits
Hybrid work schedule
401K
Room for growth
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
Founded in 1967
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
Company data provided by crunchbase