PrimePay · 3 hours ago
Client Support Specialist
Bradenton, FL
Full-time
Onsite
Entry Level
1+ years expPrimePay is a company that specializes in compliance and benefits products. They are seeking a Client Support Representative I to provide technical assistance and support to customers regarding these products through various communication channels.
Bookkeeping and PayrollConsultingFinancial ServicesHuman ResourcesInformation TechnologySoftware
Responsibilities
Respond to customer inquiries regarding compliance and benefits products via telephone, email, or chat
Provide technical problem resolution and communicate solutions to customers
Analyze customer service needs and collaborate with other departments to develop appropriate solutions
Develop and maintain a comprehensive understanding of compliance benefits products to address complex inquiries effectively
Record customer interactions and research product information using customer relationship applications or databases
Provide basic technical support on benefits products, including installation, troubleshooting, and maintenance
Offer preventive maintenance and configuration recommendations to customers
Documents support interactions, including details of inquiries, complaints, and actions taken
Escalate complex inquiries to higher-level support teams as necessary
Qualification
Required
High School diploma or equivalent required
1-3 years front line customer service experience required
Proficient in customer interaction, adept at engaging with customers via various communication channels
Skilled in providing technical support, capable of resolving customer inquiries and issues effectively
Able to conduct thorough inquiry research and respond to customer queries promptly and accurately
Familiar with customer relationship management (CRM) software for recording and managing customer interactions
Knowledgeable in product support, capable of assisting customers with installation, troubleshooting, and maintenance
Experienced in service desk management, able to handle customer requests and inquiries efficiently
Capable of providing remote support to customers, offering assistance and guidance from a distance
Well-versed in policies, standards, and procedures governing customer support operations
Proficient in using help desk software to document support interactions and track customer issues
Must be able to remain in a stationary position for most of the day
Consistently operates a computer and other office machinery such as copiers and printers
Frequently communicates with customers and must be able to exchange accurate information via phone and e-mail
Scarcely required to move about the office and transport up to five pounds
Preferred
Associate's degree is strongly preferred (Accounting, Business or Customer Service specialization)
6-12 months prior experience working in an office setting preferred
Bilingual desired
Company
PrimePay
PrimePay is an employee management solutions provider offering a range of integrated payroll and human resources support services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Aquiline Capital Partners
2025-03-05Acquired
2021-04-05Private Equity
Leadership Team
Suzanne Fohl
Chief Financial Officer
Brian Meharry
President & COO
Recent News
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