Service Desk Technician jobs in United States
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TEKsystems · 7 hours ago

Service Desk Technician

positionAustin, TX
timeContract
remoteHybrid
seniorityEntry, Mid Level
money$20/hr - $23.25/hr
date2+ years exp

TEKsystems is a leading provider of business and technology services, and they are seeking a mid-level Service Desk Analyst to join their enterprise-level IT support team in Austin. The role involves providing Tier 1 and Tier 2 support for various devices and applications, resolving issues via phone and chat, and maintaining performance in a metric-driven environment.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications
Resolve issues via phone, chat, and remote tools
Support Windows 10/11, Office 365, VPN, Citrix, and MDM platforms
Use ticketing systems and knowledge base articles to resolve incidents
Maintain high performance in a metric-driven environment

Qualification

Windows 10/11Office 365Remote support toolsITSM platformsCustomer service skillsMultitaskingTyping 40+ WPMCommunication skills

Required

2–3 years of helpdesk experience in a corporate/enterprise setting
Experience with Windows 10/11, Office 365, and remote support tools
Prior experience handling phone and chat support (2–3 concurrent chats)
Familiarity with ITSM platforms (ServiceNow, Remedy, Cherwell)
Ability to type 40+ WPM and multitask effectively
Strong communication and customer service skills

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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