FedEx Logistics · 13 hours ago
Quality Assurance Coordinator
United States
Full-time
Remote
Entry Level
$13.60/hr - $21.57/hr
3+ years expFedEx Logistics provides freight forwarding and customs brokerage services, and they are seeking a Quality Assurance Coordinator. This role is responsible for reviewing and correcting entries submitted to Customs Border and Protection (CBP), ensuring compliance with regulatory requirements, and supporting various workgroups within the organization.
Transportation/Trucking/Railroad
Responsibilities
Provides timely review and make necessary corrections of entries submitted to Customs Border and Protection (CBP) prior to summary for all FedEx Trade Networks (FTN) divisions, while ensuring all customer and regulatory requirements are met
Support other workgroups such as entry processing and cage functions when necessary
Completes various review activities that fall under the FTN One Brokerage review functions such as:
Review and correct entries based on regulatory requirements such as but not limited to: Free Trade Agreements, Classification, Other Government Agencies, Licenses and Valuations
Reviews and researches entries to determine if compliant and make changes as necessary in order to minimize regulatory risk to our customers and FTN as the last point of review prior to submission to CBP
Ensures that all decisions made are executed based on Regulatory agency training guidelines and entry processing procedures
Performs customers’ reviews to ensure entries are filed in accordance with the customers’ requirements and specifications within the designated time frames
Utilizes Standard Operating Procedures (SOP), Part # databases, customer proprietary systems and applications
Communicates with the appropriate FTN workgroup and/or customers
Assesses appropriate level of duties/taxes payable to CBP and/or validates the importance of any special program indicators and terms of sale that may apply
Ensures all information obtained during the review of the entry is imaged for record retention purposes using the proper document types
Corrects ABI errors to ensure timely submission and payment of entries to CBP
Reviews Census Warnings and validate entered data, communicates with the customers and/or solicit additional documentation needed and transmit override code to CBP if necessary
Issues referrals in the required format for accurate reporting
Corresponds in writing or by telephone with customers, CBP or other governmental agencies at all levels regarding required documentation to resolve issues that could result in fines and penalties
Communicates any updates and corrections to databases or profiles to internal and external customers improving customer retention and experience
Thorough understanding of the different requirements in systems and processes for each FTN division such as Air & Ocean, Border, CPA and GENEX
Completes any other assigned tasks and supports other workgroups when necessary
Qualification
Required
High school diploma/GED
Three (3) years of business/customer service experience
Ability to analyze data and information to make sound decisions in a time sensitive atmosphere
Knowledge of CBP and Partner Government Agency (PGA) regulations and tariff schedules
General import procedures and systems
Ability to work in a time sensitive environment with a high level of accuracy and productivity
Excellent computer skills with the ability to work in a windows environment
Strong communication skills, verbal and written
Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
Excellent communication skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Detail oriented
Able to work on a team
Preferred
Two (2) years of brokerage experience
Knowledge of CBP and Partner Government Agency (PGA) regulations and tariff schedules
CCS preferred
Benefits
Health, vision and dental insurance
Retirement
Tuition reimbursement
Company
FedEx Logistics
FedEx Logistics plays a key role within the FedEx portfolio with its comprehensive suite of integrated logistics solutions.
5001-10000 employees
H1B Sponsorship
FedEx Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (5)
2023 (1)
2022 (2)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Amanda Wiley
Human Resources Business Partner
Andrea Mathis, PHR
HR Business Partner
Recent News
2025-09-19
2025-09-19
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