Western Digital · 1 day ago
Principal Engineer, Software Development Engineering (Customer Firmware Support)
Irvine, CA
Full-time
Onsite
Senior Level, Lead/Staff
4+ years expWestern Digital is a company of problem solvers focused on powering global innovation through technology. The Principal Engineer in Customer Firmware Support will lead a team ensuring customer satisfaction on firmware features and providing technical support throughout the product lifecycle.
Big DataComputerHardwareManufacturingSoftware
Responsibilities
This is position is in the Customer Firmware Support team whose mission is to ensure customer satisfaction on firmware features, HDD qualifications, and on-going support
The team is responsible for bringing up new HDD products and providing firmware engineering technical support to customers throughout the product life cycle
Communicate customer status and priorities into upper management
Develop customer technical material and guide customers through technical discussions
Lead internal process improvement initiatives through collaborative work sessions and training
Qualification
Required
Bachelor or higher degree in Computer Engineering, Electrical Engineering, or Computer Science
4+ years related experience or equivalent
Benefits
Paid vacation time
Paid sick leave
Medical/dental/vision insurance
Life, accident and disability insurance
Tax-advantaged flexible spending and health savings accounts
Employee assistance program
Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
Tuition reimbursement
Transit
The Applause Program
Employee stock purchase plan
Western Digital Savings 401(k) Plan
Company
Western Digital
Western Digital helps customers capture, preserve, access, and transform an ever-increasing diversity of data.
10001+ employees
H1B Sponsorship
Western Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (537)
2023 (448)
2022 (580)
2021 (525)
2020 (332)
Funding
Current Stage
Public CompanyTotal Funding
$901.37M2023-10-31Post Ipo Debt· $1.37M
2023-01-31Post Ipo Equity· $900M
2015-09-30Post Ipo Equity
Leadership Team
Sesh Tirumala
SVP, CIO
A
Alvin B. Phillips
Founder
Recent News
Mercury News
2026-01-23
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2026-01-22
2026-01-22
Company data provided by crunchbase